fix problems on BTG Pactual Trader [iphone]

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—— Run into issues on BTG Pactual Trader? Get help pending when official support gets back to you!

BTG Pactual Trader
Info:
company: BTG Pactual
: http://atendimento.btgpactualdigital.com/
: www.btgpactualdigital.com
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Bugs issue

Inconsistent reporting of losses

Fix: Verify that you are viewing the correct account or portfolio. Sometimes, losses may appear inconsistent if you are looking at a different ac... ⇲

Incongruence between displayed values

Fix: Refresh the app to ensure you are viewing the most current data. Pull down on the screen to refresh the information displayed. OR Log out... ⇲

BTG Pactual Trader does not accept orders during operations

Fix: Ensure that you are following the correct procedure for placing orders. Review the order placement guide in the app to confirm you are not m... ⇲

BTG Pactual Trader shows total loss instead of actual loss

Fix: Check the settings to see if there is an option to toggle between total loss and actual loss views. This may be a setting that can be adjust... ⇲

BTG Pactual Trader not functioning in favor of users

Fix: Review the app's user guide or FAQ section to ensure you are using the app as intended. Sometimes, misunderstandings about functionality can... ⇲
 
UI issue

Difficult navigation through sub-menus

Fix: Familiarize yourself with the app layout by reviewing the user guide or help section within the app. This can provide insights into navigati... ⇲

Poor visibility of stock prices

Fix: Adjust the display settings within the app. Look for options related to themes or display preferences, and switch to a higher contrast mode... ⇲

Poor color contrast for stock prices

Fix: Adjust the display settings in your iPhone. Go to 'Settings', then 'Display & Brightness', and try changing the color filters or enabling 'I... ⇲

Hidden offers complicate operations

Fix: Explore the app's settings or help section to see if there is a way to display all offers clearly. Sometimes, filters can hide certain offer... ⇲
 
Network issue

Frequent system outages during market hours

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue p... ⇲
 
Updates issue

Lack of essential features for mobile users

Fix: Explore the app settings to see if there are any hidden features that can be enabled. Sometimes, features are not immediately visible and re... ⇲

Recent updates degraded app performance

Fix: Check for any new updates that may have been released since the last one. Developers often release patches to fix performance issues after m... ⇲
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 what users are saying
Good experience
79.1%

Bad experience
16.5%

Neutral
4.4%

~ from our NLP analysis of 91 combined software ratings.

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 Private Data BTG Pactual Trader collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics