fix problems on MyConnectHome [iphone]

—— Run into issues on MyConnectHome? Get help pending when official support gets back to you!

MyConnectHome

Info:

company: Conexon Connect, LLC

: http://conexonconnect.com/app-support/

: www.conexonconnect.com

Chat with our AI-based MyConnectHome Support

🛠️ Common MyConnectHome Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Device reconnection option missing

Fix: Check the app settings to see if there is an option to manage devices. If not, try restarting the app or your iPhone. Sometimes, a simple re... ⇲

MyConnectHome freezes when setting timers

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the MyConnectHome app off t... ⇲

Bugs issue

Inaccurate current usage values

Fix: Log out of the app and log back in to refresh your account data. This can sometimes correct discrepancies in usage values. To log out, go to... ⇲

Usage meter not working

Fix: Restart the app to see if the usage meter updates. If it does not, check for any app updates in the App Store and install them. Sometimes, b... ⇲

Network issue

Signal keeps going out

Fix: Check your Wi-Fi connection. If you are using Wi-Fi, ensure that your router is functioning properly. Restart the router by unplugging it fo... ⇲

Receiving lower speeds than paid for

Fix: Run a speed test using a reliable speed test app to confirm your current internet speed. If the speed is significantly lower than what you a... ⇲

Payments issue

Payment issues and late fees

Fix: Review your payment method in the app settings to ensure that your payment information is up to date. Go to Settings > Payment Information a... ⇲

Installation issue

Installation issues with tech

Fix: If you are experiencing installation issues, refer to the installation guide provided within the app or on the website. Follow the step-by-s... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Bad experience

2.3%

Neutral

1.8%

~ from our NLP analysis of 569 combined software ratings.

Switch to these Alternatives:

Satilla EMC

CGEMC

Kenergy

SRE Mobile

TCEC FL

WEMC Mobile

My Energy Account

Irwin EMC

My Viasat

Grady EMC

Private Data MyConnectHome collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location