fix problems on Elevate Entertainment [iphone]

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—— Run into issues on Elevate Entertainment? Get help pending when official support gets back to you!

Elevate Entertainment
Info:
company: EVO Entertainment Group, LLC
: https://www.elevategroup.com/support
: www.evo.co
Chat with our AI-based Elevate Entertainment Support
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Loading issue

Seat selection times out

Fix: Ensure you have a stable internet connection while selecting seats. If you are on a weak Wi-Fi or cellular connection, try switching to a st... ⇲
 
Syncing issue

Points not rolled over

Fix: Check the app's terms and conditions regarding point expiration. If points are supposed to roll over but are not, try logging out and back i... ⇲
 
Payments issue

Cannot redeem free movie tickets in advance

Fix: Check the app for any specific terms regarding the redemption of free tickets. Some promotions may have restrictions on when they can be red... ⇲

Online service fee is excessive

Fix: Review the breakdown of the service fees in the app to understand what you are being charged for. If you believe the fees are incorrect, con... ⇲

No Apple Pay support

Fix: If you prefer using Apple Pay, check if there are any updates available for the app that might add this feature in the future. Keep an eye o... ⇲

No option to redeem rewards at checkout

Fix: Check the app's rewards section to ensure you have enough points to redeem. Sometimes, there may be a minimum requirement for redemption at... ⇲
 
Account issue

Guest system does not log purchases accurately

Fix: If you notice discrepancies in your purchase history, try logging out and back into the app to refresh your account data. This can sometimes... ⇲

Account deletion without notice

Fix: Review the app's terms of service to understand the conditions under which accounts may be deleted. If you believe your account was deleted... ⇲
 
Bugs issue

Invalid request data error when selecting seats

Fix: This error may occur due to a temporary glitch. Try closing the app completely and reopening it. If the issue persists, clear the app's cach... ⇲
 
UI issue

Elevate Entertainment navigation is difficult

Fix: Familiarize yourself with the app's layout by exploring each section. Take note of where key features are located. If the app has a tutorial... ⇲

Elevate Entertainment does not show all available movies

Fix: Ensure that your location settings are enabled for the app, as it may filter movies based on your location. Check the app's settings to conf... ⇲
 
Crashes issue

Elevate Entertainment fails to open after download

Fix: Ensure that your device's operating system is up to date, as compatibility issues can prevent apps from opening. Check for any available upd... ⇲
 
Messages issue

Inability to send tickets to party members

Fix: Check if the app requires you to link your party members' accounts before sending tickets. If so, ensure that they have accounts set up in t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
80.4%

Bad experience
15.3%

Neutral
4.3%

~ from our NLP analysis of 675 combined software ratings.

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 Private Data Elevate Entertainment collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics
    • Other Data