fix problems on CPI Security InTouch [iphone]

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—— Run into issues on CPI Security InTouch? Get help pending when official support gets back to you!

CPI Security inTouch
Info:
company: CPI Security
: https://cpisecurity.com
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Audio issue

Intermittent recording issues

Fix: Ensure that your camera firmware is up to date. Open the CPI Security app, go to the camera settings, and check for any available updates. K... ⇲
 
Network issue

Frequent WiFi troubleshooting

Fix: Make sure your Wi-Fi network is stable. You can do this by rebooting your router and ensuring that your camera is within range of the Wi-Fi... ⇲

Cameras frequently go offline

Fix: Check the Wi-Fi signal strength at the camera's location. If the signal is weak, consider moving the camera closer to the router or using a... ⇲
 
Syncing issue

User settings do not sync across devices

Fix: Log out of the app on all devices and then log back in. This can sometimes force a sync of user settings across devices. OR Ensure that y... ⇲
 
Camera issue

Cannot rename cameras

Fix: In the CPI Security app, go to the camera settings. Look for an option to edit or rename the camera. If this option is not available, it may... ⇲
 
Support issue

Lack of manual for the app

Fix: Check the CPI Security website for any user guides or FAQs that may provide information on using the app. Sometimes, companies provide resou... ⇲

Poor customer support for app issues

Fix: Utilize online forums or community support groups where other users may share solutions to similar issues. This can provide alternative supp... ⇲
 
Settings issue

Complex thermostat setup

Fix: Refer to the thermostat's installation manual for specific setup instructions. If you don't have a physical copy, check online for a PDF ver... ⇲

Motion detection sensitivity issues

Fix: Adjust the motion detection settings in the app. Go to the camera settings and look for motion detection sensitivity options. Experiment wit... ⇲
 
Customization issue

Dark mode implementation issues

Fix: Check your iPhone's display settings. Go to Settings > Display & Brightness and toggle between Light and Dark mode to see if it resolves the... ⇲
 
Video issue

Video playback stops unexpectedly

Fix: Ensure that your internet connection is stable while trying to play back videos. A weak connection can cause playback issues. OR Try clea... ⇲

Lack of picture-in-picture functionality

Fix: Check if your iPhone supports picture-in-picture mode. Go to Settings > General > Picture in Picture and ensure it is enabled. OR If the... ⇲

Inability to access recorded videos

Fix: Check your storage settings in the app. If your storage is full, you may not be able to access recorded videos. Clear out old recordings if... ⇲
 
Loading issue

Slow app loading times

Fix: Close other apps running in the background to free up memory. This can help improve the loading speed of the CPI Security app. OR Uninsta... ⇲

Live feed fails to load

Fix: Ensure that your internet connection is stable and that the camera is powered on and connected to Wi-Fi. Restart the camera if necessary.... ⇲
 
Payments issue

Limited recorded clips without payment

Fix: Review your current subscription plan and see if upgrading to a higher tier offers more recorded clips. Sometimes, promotional offers may be... ⇲

Inability to pay bills through the app

Fix: Check if there are any updates available for the app that may fix payment issues. Go to the App Store and see if an update is available. O... ⇲
 
Freezing issue

CPI Security inTouch freezes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Notifications issue

False disarm notifications

Fix: Check the settings for your security system to ensure that the disarm notifications are set up correctly. You may need to adjust the notific... ⇲
 
Compatibility issue

No integration with HomeKit

Fix: Check the app settings to see if there are any options for integrating with HomeKit. Sometimes, integration options may be hidden in advance... ⇲
 
Crashes issue

CPI Security inTouch crashes after notifications

Fix: Check for app updates in the App Store. Developers often release updates to fix bugs that may cause crashes. OR If the app continues to c... ⇲
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 what users are saying
Good experience
70.4%

Bad experience
24.3%

Neutral
5.3%

~ from our NLP analysis of 1,407 combined software ratings.

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 Private Data CPI Security inTouch collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location