fix problems on Hippo Education [iphone]

—— Run into issues on Hippo Education? Get help pending when official support gets back to you!

Hippo Education

Info:

company: Hippo Education, Inc.

: https://help.hippoed.com/

Chat with our AI-based Hippo Education Support

🛠️ Common Hippo Education Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Hippo Education freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Hippo Education crashes

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage. Find Hippo Education and tap on it. If there's an option to 'Offload App', do... ⇲

Bugs issue

does not remember playback position

Fix: 1. Ensure the app is updated: Check for updates in the App Store to ensure you have the latest version, which may include fixes for playback... ⇲

CME credits not tracked properly

Fix: 1. Check app settings: Look for any settings related to CME tracking and ensure they are enabled. 2. Manually track credits: Keep a personal... ⇲

inconsistent playback speed tracking

Fix: 1. Adjust playback speed: Manually adjust the playback speed in the app settings to see if it stabilizes playback. 2. Restart the app: Close... ⇲

does not remember user login

Fix: 1. Enable 'Remember Me' option: When logging in, ensure you check any option that says 'Remember Me' or 'Keep me logged in'. This may help r... ⇲

frequent re-logins required

Fix: 1. Enable 'Remember Me' option: When logging in, ensure you check any option that says 'Remember Me' or 'Keep me logged in'. 2. Clear app da... ⇲

Search issue

search function is ineffective

Fix: 1. Use specific keywords: When searching, try to use more specific terms or phrases related to the content you are looking for. This can hel... ⇲

difficult to find older chapters

Fix: 1. Use the search function: Try searching for specific chapter titles or keywords to locate older content more easily. 2. Browse by date: If... ⇲

Audio issue

audio plays incorrect episodes

Fix: 1. Restart the app: Close the app completely and reopen it to reset any playback issues. 2. Check episode settings: Ensure you are selecting... ⇲

Downloads issue

difficult to navigate downloaded content

Fix: 1. Organize downloaded content: Check if the app has options to categorize or sort downloaded episodes. Use these features to make navigatio... ⇲

downloaded episodes do not play

Fix: 1. Check download status: Ensure that the episodes are fully downloaded. Look for a download indicator in the app. 2. Restart the app: Close... ⇲

UI issue

buttons are unresponsive

Fix: 1. Restart the app: Close the app completely and reopen it to see if the buttons become responsive. 2. Check for screen protector: If you ha... ⇲

interface is unintuitive

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Check for tutorials:... ⇲

requires multiple clicks to perform actions

Fix: 1. Familiarize with shortcuts: Check if the app has any shortcuts or quick access features that can reduce the number of clicks needed. 2. U... ⇲

blank pages when browsing topics

Fix: 1. Restart the app: Close and reopen the app to see if the issue resolves itself. 2. Clear app cache: Go to Settings > General > iPhone Stor... ⇲

difficult to switch between content types

Fix: 1. Familiarize with the interface: Spend some time exploring the app to understand how to switch between content types more easily. 2. Use t... ⇲

Syncing issue

does not mark episodes as played

Fix: 1. Check app settings: Look for settings related to playback history or marking episodes as played and ensure they are enabled. 2. Restart t... ⇲

Network issue

Hippo Education does not function offline

Fix: 1. Download content: Ensure you have downloaded episodes or content for offline use while connected to Wi-Fi. Look for a download option in... ⇲

Account issue

Hippo Education does not retain subscription information

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh your subscription status. 2. Check app se... ⇲