fix problems on Just Poké [iphone]

—— Run into issues on Just Poké? Get help pending when official support gets back to you!

Just Poké

Info:

company: Graceful Bowls LLC

: https://www.justpoke.com/help

Chat with our AI-based Just Poké Support

🛠️ Common Just Poké Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Essential ingredients missing for BYOB

Fix: Check the app for any updates or patches that may have been released. Sometimes, missing ingredients can be due to outdated app versions. To... ⇲

Pickup time options are limited

Fix: Try refreshing the app or restarting your device to see if more pickup time slots become available. Sometimes, the app may not display all o... ⇲

UI issue

Order confirmation process is confusing

Fix: Take note of the steps you are taking during the order confirmation process. If you find it confusing, try to follow a checklist: select ite... ⇲

Bugs issue

Order not submitted after confirmation screen

Fix: Ensure that your internet connection is stable before placing an order. A weak connection can cause the order not to go through. Try switchi... ⇲

Network issue

Delivery orders not released to drivers

Fix: Check your order status in the app to see if it shows as 'Pending' or 'In Progress.' If it remains in 'Pending' for too long, consider cance... ⇲

Customization issue

No option for poke by the pound in the app

Fix: Look for any alternative options in the menu that may allow you to customize your order. Sometimes, similar items may be listed under differ... ⇲

Inability to order kids bowls

Fix: Check if there is a separate section for kids' meals in the app. Sometimes, these options are categorized differently and may not be immedia... ⇲

Payments issue

Gift card issues deducting from bank account

Fix: Ensure that you are entering the gift card code correctly. Double-check for any typos or errors in the code entry. OR If the gift card is... ⇲

Support issue

No refund or replacement option for forgotten items

Fix: Keep a record of your order and any missing items. If you notice something is missing, take a photo of your order and the receipt, and use t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

60.0%

Good experience

40.0%

Neutral

0.0%

~ from our NLP analysis of 15 combined software ratings.

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Private Data Just Poké collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data