fix problems on Eneba [iphone]

—— Run into issues on Eneba? Get help pending when official support gets back to you!

Eneba – Marketplace for Gamers

Info:

company: Helis play, UAB

: https://www.eneba.com/resolution-center?utm_source=appstore&utm_medium=landing_page&utm_campaign=support_url

: www.eneba.com

Chat with our AI-based Eneba Support

🛠️ Common Eneba Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Search function does not work the same as the website

Fix: Try using specific keywords or phrases that you know are associated with the items you are searching for. Avoid using overly broad terms, as... ⇲

No way to use favorites on the app

Fix: As a workaround, you can take screenshots of items you wish to favorite and save them in a dedicated album in your Photos app. This way, you... ⇲

Search issue

Search goes blank during searches

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restarting your router may... ⇲

Account issue

Difficult to delete an account

Fix: Check the app's settings or help section for account management options. If there is no direct option to delete your account, look for a 'Co... ⇲

Account suspensions without clear explanation

Fix: Review the app's terms of service to ensure you are not inadvertently violating any rules. This can help you understand potential reasons fo... ⇲

Freezing issue

Purchase via Apple Pay sometimes freezes

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. Sometimes, ap... ⇲

Compatibility issue

Eneba does not follow iOS design guidelines

Fix: Familiarize yourself with the app's layout and features. Sometimes, adjusting to a different design can take time. Look for tutorials or gui... ⇲

Customization issue

Limited selection of items for purchase

Fix: Regularly check the app for new items, as inventory can change frequently. You can also follow Eneba on social media or subscribe to their n... ⇲

Slow issue

Slow app performance

Fix: Free up storage space on your iPhone by deleting unused apps, photos, or files. Go to Settings > General > iPhone Storage to see what can be... ⇲

Payments issue

Issues with receiving purchased items

Fix: Check your email (including spam/junk folders) for any confirmation or delivery emails from Eneba. Sometimes, the items may be sent via emai... ⇲

Privacy issue

Confidential information concerns

Fix: Review the app's privacy policy to understand how your data is being used and stored. Ensure that you are comfortable with their practices b... ⇲

UI issue

Unresponsive and unintuitive interface

Fix: Try to familiarize yourself with the app's layout by exploring all its features. Sometimes, spending a little time navigating can help you u... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

75.0%

Bad experience

23.4%

Neutral

1.6%

~ from our NLP analysis of 128 combined software ratings.

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Cuidado Con el Perro

Private Data Eneba collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics