fix problems on AlphaTouch Video Intercom [iphone]

​

—— Run into issues on AlphaTouch Video Intercom? Get help pending when official support gets back to you!

AlphaTouch Video Intercom
Info:
company: Alpha Media, Inc.
: https://www.alphatouch.info/help/6
: www.alphatouch.info
Chat with our AI-based AlphaTouch Video Intercom Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Cannot view lobby without ringing

Fix: Check if there are any settings within the app that allow you to view the lobby without initiating a call. Some apps have a preview feature... ⇲

Complicated app navigation

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a help section or tutorial within the app. OR Consid... ⇲
 
Login issue

AlphaTouch Video Intercom does not remember passwords

Fix: Use the built-in password manager on your iPhone. Go to Settings > Passwords and add your AlphaTouch Video Intercom credentials. This way, y... ⇲

Frequent logouts from app

Fix: Check your internet connection. Frequent disconnections can cause the app to log you out. Ensure you have a stable Wi-Fi or cellular connect... ⇲

Annoying login requirement to open door

Fix: If the app allows, enable any 'remember me' or 'stay logged in' features to reduce the frequency of login prompts. OR Consider using a si... ⇲

Lockout issues and password visibility

Fix: Ensure that you are entering the correct password and check for any caps lock or keyboard issues. If the app allows, enable password visibil... ⇲
 
Security issue

No third-party password manager support

Fix: Check if the app has an option to copy and paste passwords. You can use a third-party password manager to store your credentials and manuall... ⇲
 
Network issue

Call drops if password is not entered quickly

Fix: Practice entering your password quickly to get accustomed to the speed required. You can also try using a simpler password if security allow... ⇲
 
Permissions issue

AlphaTouch Video Intercom does not function when phone is locked

Fix: Check the app settings to see if there is an option to allow notifications or calls when the phone is locked. Go to Settings > Notifications... ⇲
 
Notifications issue

No vibration notifications

Fix: Go to Settings > Sounds & Haptics and ensure that 'Vibrate on Ring' and 'Vibrate on Silent' are enabled. Also, check the app settings for no... ⇲

Missed prompts require re-ringing

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications and check that the app is allowed to send alerts. OR Tr... ⇲

No notifications on lock screen

Fix: Go to Settings > Notifications, find the app, and ensure that 'Allow Notifications' is enabled, along with 'Show on Lock Screen.' OR Chec... ⇲
 
Camera issue

Blank view of front door

Fix: Check your internet connection to ensure it is stable. A weak connection can cause video feeds to not load properly. Restart your router if... ⇲
 
Freezing issue

AlphaTouch Video Intercom freezes when buzzing in

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) and swipe the app o... ⇲
 
Bugs issue

AlphaTouch Video Intercom opens without caller when phone rings

Fix: Check the app settings to see if there is an option to show caller information. If not, ensure that the app has permission to access contact... ⇲

Basic functionality lacking

Fix: Review the app's user guide or help section to ensure you are utilizing all available features. Sometimes, features may not be obvious at fi... ⇲

Inconsistent ringing and buzzer functionality

Fix: Test the app in different locations to see if the issue is related to your network. A weak signal can cause inconsistent performance. OR... ⇲

Faulty features and lack of improvements

Fix: Regularly check for app updates in the App Store, as developers often release fixes and improvements based on user feedback. OR Explore t... ⇲

Unlock function fails at gate

Fix: Check your internet connection to ensure it is stable. A weak connection can cause the unlock function to fail. OR If the unlock function... ⇲

Virtual key feature is broken

Fix: Check for any updates to the app that may fix the virtual key feature. Developers often release patches for known issues. OR As a tempora... ⇲
 
Compatibility issue

Non-native app experience

Fix: Familiarize yourself with the app's layout and features through the help section or user guide to improve your experience. OR Consider pr... ⇲
 
Updates issue

Updates do not resolve bugs

Fix: If you notice persistent bugs, try uninstalling and reinstalling the app to see if that resolves the issues. OR Keep an eye on future upd... ⇲
 
Settings issue

Inability to create virtual keys from app

Fix: Check the app settings to see if there is an option to create virtual keys. If not, consult the app's help section for guidance. OR As a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.8%

Bad experience
8.9%

Neutral
3.3%

~ from our NLP analysis of 2,611 combined software ratings.

 Switch to these Alternatives:
Allegion ENGAGE
The ZO App
Philly 311
ButterflyMX
My Magic Pass App
My Intuitive
Movius for BlackBerry
cohesion
Ubeya
OfficeSpace App

 Private Data AlphaTouch Video Intercom collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics