fix problems on My Airtel Africa [iphone]

—— Run into issues on My Airtel Africa? Get help pending when official support gets back to you!

My Airtel Africa

Info:

company: Airtel Africa

: https://www.airtel.co.ug/gethelp

: www.airtel.co.ug

Chat with our AI-based My Airtel Africa Support

🛠️ Common My Airtel Africa Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My Airtel Africa requires mobile data to function

Fix: If you want to use the app without mobile data, consider enabling Wi-Fi calling if your carrier supports it. This allows you to make calls a... ⇲

Transaction history does not show keypad purchases

Fix: To keep track of keypad purchases, maintain a separate log of your transactions. You can use a notes app or a spreadsheet to record the date... ⇲

Screen issue

My Airtel Africa gets stuck at blank screen after payment

Fix: If the app gets stuck, try force-closing it and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home b... ⇲

Messages issue

Cannot receive SMS through the app

Fix: Ensure that your phone number is correctly registered in the app. Go to the app settings and verify your registered number. If it’s incorrec... ⇲

Account issue

Cannot switch registered number easily

Fix: To switch your registered number, go to the app settings and look for an option to change your phone number. Follow the prompts to enter you... ⇲

Payments issue

Transaction errors when subscribing to router plans

Fix: Before attempting to subscribe again, ensure that your payment method is valid and has sufficient funds. Check your bank account or card det... ⇲

Merchants can't accept foreign cards

Fix: If you are trying to make a purchase with a foreign card, check if the merchant accepts international payments. If not, consider using a loc... ⇲

Compatibility issue

My Airtel Africa does not support eSIM

Fix: If you are using an eSIM and the app does not support it, consider using a physical SIM card instead for accessing the app's features. This... ⇲

Settings issue

No option to share data balance

Fix: As a workaround, you can manually inform the person you want to share data with about your balance and arrange to transfer data through your... ⇲

Customization issue

No customizable menu for shortcuts

Fix: While the app may not allow customization, you can create a list of frequently used features and keep it handy for quick reference. This can... ⇲

Network issue

Authentication locks out users on WiFi

Fix: If you are locked out, try switching to mobile data temporarily to authenticate your account. Once authenticated, you can switch back to Wi-... ⇲

Bugs issue

Inconsistent data balance despite active subscription

Fix: Keep a manual record of your data usage and compare it with the app's reported balance. This can help you identify discrepancies and track y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

75.7%

Bad experience

16.6%

Neutral

7.6%

~ from our NLP analysis of 3,206 combined software ratings.

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Private Data My Airtel Africa collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics