fix problems on POSB Digibank [iphone]

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—— Run into issues on POSB Digibank? Get help pending when official support gets back to you!

POSB digibank
Info:
company: DBS Bank Ltd.
: https://www.posb.com.sg
: www.posb.com.sg
Chat with our AI-based POSB digibank Support
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Slow issue

Slow to open after Touch ID

Fix: 1. Disable and re-enable Touch ID: Go to Settings > Touch ID & Passcode. Turn off 'iPhone Unlock' and 'App Store' options, then turn them ba... ⇲
 
Bugs issue

Touch ID not working

Fix: 1. Re-register your fingerprint: Go to Settings > Touch ID & Passcode. Delete the existing fingerprints and add them again. Make sure your f... ⇲
 
Network issue

Unusable on mobile network

Fix: 1. Check mobile data settings: Go to Settings > Cellular and ensure that Cellular Data is turned on for the POSB digibank app. 2. Reset netw... ⇲
 
Permissions issue

Requires unnecessary permissions

Fix: 1. Review app permissions: Go to Settings > Privacy. Check the permissions granted to POSB digibank and disable any that seem unnecessary. 2... ⇲
 
Security issue

Authentication issues with internet banking

Fix: 1. Verify login credentials: Double-check your username and password for any typos. If you have forgotten your password, use the 'Forgot Pas... ⇲
 
Loading issue

Long loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. Try switching networks to see if loading times... ⇲
 
Payments issue

Difficult to transfer money

Fix: 1. Follow the app's step-by-step guide: Ensure you are following the correct procedure for transferring money as outlined in the app's help... ⇲
 
Updates issue

Inconsistent performance with iOS updates

Fix: 1. Update the app: Regularly check for updates in the App Store to ensure compatibility with the latest iOS version. 2. Clear app cache: Off... ⇲
 
Login issue

Cannot sign in

Fix: 1. Verify your credentials: Ensure you are entering the correct username and password. Use the 'Forgot Password' option if needed. 2. Check... ⇲
 
Freezing issue

Hangs after executing transfer

Fix: 1. Wait for a moment: Sometimes, the app may take time to process a transfer. Give it a minute before closing the app. 2. Clear app cache: O... ⇲
 
Logout issue

Multi-step logout process

Fix: 1. Familiarize yourself with the logout process: Review the app's help section to understand the logout steps better. 2. Use the app's quick... ⇲
 
Ads issue

Ads interfere with transactions

Fix: 1. Check for an ad-free version: Some apps offer a premium version without ads. Check if POSB digibank has this option. 2. Use the app durin... ⇲
 
UI issue

Poor user interface compared to old app

Fix: 1. Explore settings: Check if there are any settings within the app that allow you to customize the interface to your liking. 2. Provide fee... ⇲

Micro printed PDFs are hard to read

Fix: 1. Zoom in on the PDF: Use pinch-to-zoom gestures to enlarge the text for better readability. 2. Download the PDF: If possible, download the... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
6.0%

Neutral
1.9%

~ from our NLP analysis of 565 combined software ratings.

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 Private Data POSB digibank collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics