fix problems on DBBL Rocket [iphone]

—— Run into issues on DBBL Rocket? Get help pending when official support gets back to you!

DBBL Rocket

Info:

company: Dutch-Bangla Bank

: http://www.dutchbanglabank.com/rocket/rocket.html

Chat with our AI-based DBBL Rocket Support

🛠️ Common DBBL Rocket Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DBBL Rocket crashes unexpectedly

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲

Bill pay option not working

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the i... ⇲

Incorrect user or PIN error

Fix: 1. Double-check your credentials: Ensure that you are entering the correct user ID and PIN. Pay attention to case sensitivity and any specia... ⇲

Session does not exist error

Fix: 1. Log out and log back in: This can refresh your session. Go to the app settings and select 'Log Out', then log back in with your credentia... ⇲

DBBL Rocket leads to account creation instead of login

Fix: 1. Ensure you are using the correct app: Double-check that you have the official DBBL Rocket app and not a different app with a similar name... ⇲

UI issue

Profile picture displays stretched

Fix: 1. Re-upload your profile picture: Go to your profile settings, remove the current picture, and upload a new one that fits the recommended d... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better, which may help you nav... ⇲

Slow issue

Slow money transfer processing

Fix: 1. Check server status: Sometimes, the app may be slow due to server issues. Check online for any announcements regarding server maintenance... ⇲

Payments issue

No transaction receipt generation

Fix: 1. Check app settings: Go to the app settings and ensure that the option for generating receipts is enabled. Some apps have this feature tur... ⇲

Limited bank transfer options

Fix: 1. Explore alternative transfer methods: If the app does not support certain banks, consider using other payment apps or services that may o... ⇲

Updates issue

KYC update system not implemented

Fix: 1. Manually gather KYC documents: Prepare your KYC documents (like ID proof, address proof) and keep them ready for when the feature is impl... ⇲