fix problems on Metal Pay [iphone]

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—— Run into issues on Metal Pay? Get help pending when official support gets back to you!

Metal Pay: Buy Bitcoin and ETH
Info:
company: Metallicus, Inc.
: https://support.metalpay.com
: metalpay.com
Chat with our AI-based Metal Pay Support
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Account issue

KYC verification issues

Fix: Ensure that all documents submitted for KYC verification are clear and legible. Double-check that you are providing the correct documents as... ⇲

Account freezing after large deposits

Fix: To avoid account freezes, consider making smaller deposits over time instead of one large deposit. This can help the system recognize your a... ⇲

Manual account review delays

Fix: If your account is under review, be patient and check the app for any updates. Reviews can take time, especially if there is a high volume o... ⇲

Difficulty linking primary cards

Fix: Double-check that the card information you are entering is correct, including the card number, expiration date, and CVV. Ensure that your ca... ⇲
 
Payments issue

Delayed cash out process

Fix: Check the app for any notifications regarding cash out delays. Sometimes, delays can be due to high transaction volumes or maintenance perio... ⇲
 
Bugs issue

Poor referral program execution

Fix: Review the referral program terms and conditions in the app to ensure you understand how it works. Make sure you are following all steps cor... ⇲

Funds not displaying correctly for purchases

Fix: Refresh the app or log out and back in to see if the issue resolves itself. Sometimes, a simple refresh can correct display errors. OR If... ⇲

Erroneous transactions affecting bank balance

Fix: Keep a detailed record of all transactions made through the app. If you notice discrepancies, compare them against your bank statements to i... ⇲
 
Support issue

Inconsistent customer support responses

Fix: When contacting customer support, provide detailed information about your issue, including screenshots if possible. This can help expedite t... ⇲

Lack of clear documentation on fund handling

Fix: Explore the app's help section or FAQ for any available documentation. If you cannot find the information you need, consider searching onlin... ⇲

Poor communication regarding referral bonuses

Fix: Keep track of your referrals and any bonuses you expect to receive. Document the details and check the app for any updates on your referral... ⇲
 
Compatibility issue

Limited asset availability for purchase

Fix: Regularly check the app for updates on available assets, as new assets may be added over time. You can also follow Metal Pay's social media... ⇲
 
Crashes issue

Metal Pay crashes or signs out unexpectedly

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
81.5%

Bad experience
15.0%

Neutral
3.5%

~ from our NLP analysis of 4,284 combined software ratings.

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 Private Data Metal Pay collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics