fix problems on MyAO [iphone]

—— Run into issues on MyAO? Get help pending when official support gets back to you!

myAO

Info:

company: Medical Insights AG

: https://www.insights.md/support.html

: welcome.myao.app

Chat with our AI-based myAO Support

🛠️ Common myAO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Stuck on login screen

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Login error message displayed

Fix: 1. Verify your login credentials: Ensure that you are entering the correct username and password. Check for any typos, and make sure that Ca... ⇲

UI issue

Inactive full text button

Fix: 1. Check your subscription status: Ensure that your account is active and that you have the necessary permissions to access full text articl... ⇲

Permissions issue

Unable to access full text articles

Fix: 1. Ensure you are connected to the internet: Check your Wi-Fi or cellular data connection. If you are on Wi-Fi, try switching to cellular da... ⇲

Network issue

Internet connection error message

Fix: 1. Check your internet connection: Ensure that your device is connected to the internet. You can do this by opening a web browser and trying... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

62.5%

Bad experience

18.8%

Neutral

18.8%

~ from our NLP analysis of 16 combined software ratings.

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Private Data myAO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data