fix problems on Kemba [iphone]

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—— Run into issues on Kemba ? Get help pending when official support gets back to you!

Kemba Mobile
Info:
company: Kemba Credit Union
: https://www.kemba.com/manage/account-services/digital-banking.html
: www.kemba.com
Chat with our AI-based Kemba Support
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Bugs issue

Inability to add pending transactions

Fix: Check if the app has a feature to manually add transactions. If not, consider keeping a separate record of pending transactions until they a... ⇲

Error messages during mobile deposit

Fix: Ensure that the check is properly endorsed and that you are following the app's guidelines for mobile deposits, including image quality and... ⇲

Unclear error messages

Fix: Take note of the specific error message and search for it in the app's help section or online resources for clarification. OR If the erro... ⇲
 
Slow issue

Slow performance

Fix: Close other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer mod... ⇲
 
Account issue

Frequent re-verification of account information

Fix: Make sure your account information is up to date. Log into your account via the app or website and verify that all details are correct. OR... ⇲

Password reset difficulties

Fix: Follow the password reset instructions carefully, ensuring you are entering the correct email associated with your account. OR Check your... ⇲
 
Login issue

Biometric login issues

Fix: Re-enable biometric login by going to the app settings, turning off biometric login, and then turning it back on. Make sure your device's Fa... ⇲
 
Payments issue

Delayed direct deposit availability

Fix: Check with your employer to confirm when direct deposits are scheduled to be made. Sometimes, delays can occur on their end. OR Monitor y... ⇲

Inability to make auto loan payments via app

Fix: Check if the auto loan payment feature is available in your app version. If not, consider making payments through the website or by phone un... ⇲

Inability to set up payments from other banks

Fix: Check if the app supports external bank transfers. If not, consider using the external bank's app or website to set up payments to your Kemb... ⇲
 
Support issue

Unresponsive customer service

Fix: Try reaching out to customer service during off-peak hours when they may be less busy. This can sometimes lead to quicker responses. OR U... ⇲

Lack of physical bank locations

Fix: Utilize online banking features and mobile services to manage your account effectively without needing a physical location. OR Look for n... ⇲
 
UI issue

Inconsistent user interface

Fix: Familiarize yourself with the app layout by exploring all sections. Sometimes, updates can change the layout, and getting used to it can hel... ⇲

Unintuitive navigation

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the navigation can help improve your experience. OR... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure your iPhone's operating system is up to date by going to Settings > General > Software Update and installing any available updates.... ⇲
 
Camera issue

Poor lighting requirements for check images

Fix: Ensure you are in a well-lit area when taking pictures of checks. Natural light is often best, so try to take the photo near a window. OR... ⇲
 
Loading issue

Long wait for transaction transcription

Fix: Regularly refresh your transaction history in the app to see if updates have been made. Sometimes, it may take a little time for transaction... ⇲
 
Settings issue

Inability to save biometric settings

Fix: Ensure that your device's Face ID or Touch ID settings are enabled in your iPhone settings under 'Face ID & Passcode' or 'Touch ID & Passcod... ⇲
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 what users are saying
Bad experience
53.3%

Good experience
40.0%

Neutral
6.7%

~ from our NLP analysis of 30 combined software ratings.

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 Private Data Kemba collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics