fix problems on WhiteCoat [iphone]

—— Run into issues on WhiteCoat? Get help pending when official support gets back to you!

WhiteCoat

Info:

company: WhiteCoat Holdings Pte. Ltd.

: https://whitecoat.com.sg/faq/

: whitecoat.com.sg

Chat with our AI-based WhiteCoat Support

🛠️ Common WhiteCoat Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Video call issues with doctor visibility

Fix: Ensure that your device's camera and microphone permissions are enabled for the WhiteCoat app. Go to Settings > Privacy > Camera and Setting... ⇲

Re-entering medications for new consultations

Fix: Create a list of your medications in a notes app or document on your phone. This way, you can easily copy and paste or refer to it when ente... ⇲

UI issue

Date picker covers navigation buttons

Fix: Try rotating your device to landscape mode. This may adjust the layout and prevent the date picker from covering navigation buttons. OR I... ⇲

Account issue

Inability to add dependents to insurance

Fix: Check if there is an option in the app settings or profile section to manage dependents. If available, follow the prompts to add dependents... ⇲

Backup issue

Lack of access to previous medical records

Fix: Check if there is a 'Medical Records' or 'History' section within the app. If so, navigate to that section to see if your previous records a... ⇲

Bugs issue

WhiteCoat is buggy and unintuitive

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for WhiteCoat, and check for updates. Updating can... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

78.8%

Bad experience

21.2%

Neutral

0.0%

~ from our NLP analysis of 33 combined software ratings.

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Private Data WhiteCoat collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics