fix problems on 3Commas [iphone]

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—— Run into issues on 3Commas? Get help pending when official support gets back to you!

3Commas: Crypto Trading Tools
Info:
company: 3Commas Technologies OU
: https://help.3commas.io
: 3commas.io
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UI issue

Inability to see completed orders

Fix: Navigate to the 'Orders' section in the app and ensure you are filtering correctly. Look for any filters that may be hiding completed orders... ⇲

Scouting history is difficult to navigate

Fix: Use the search function within the scouting history to find specific trades or dates. This can help you quickly locate the information you n... ⇲

Missing safety order levels

Fix: Review your DCA settings to ensure that safety orders are enabled. Go to the DCA settings and check if the safety order levels are set corre... ⇲

Too many clicks to access DCA trades

Fix: Create shortcuts on your home screen for quicker access to DCA trades if the app allows it. This can reduce the number of clicks needed. O... ⇲

Missing aggregate exchange balances

Fix: Check if you have linked all your exchange accounts properly. Go to the account settings and ensure all exchanges are connected. OR Try r... ⇲

Inability to view portfolio changes over time

Fix: Look for a portfolio tracking feature in the app. If available, enable it to start tracking changes over time. OR Consider using an exter... ⇲
 
Bugs issue

Profit calculations are inaccurate

Fix: Double-check the parameters you have set for profit calculations. Ensure that all fees and costs are accounted for in your settings. OR I... ⇲

API key loss when switching pages

Fix: Avoid switching pages while the app is processing data. Wait for the current operation to complete before navigating away. OR If the issu... ⇲

DCA bots fail due to insufficient funds error

Fix: Ensure that your account has enough funds allocated for the DCA bot to operate. Check your balance and adjust your settings accordingly. O... ⇲
 
Loading issue

Failed to load closed trades

Fix: Refresh the app by pulling down on the screen to reload the data. This can help in loading any missing information. OR Check your interne... ⇲
 
Notifications issue

No notification options

Fix: Check the app settings for notification preferences. Go to Settings > Notifications and see if there are options to enable or customize noti... ⇲
 
Payments issue

High subscription fees for basic features

Fix: Evaluate your usage of the app and consider downgrading to a lower subscription tier if you are not using premium features. OR Look for a... ⇲

No backtesting for paper trading without payment

Fix: Consider using alternative platforms that offer free backtesting features for paper trading if this is a critical need for you. OR If you... ⇲
 
Support issue

Support stalls and closes tickets without resolution

Fix: Keep a record of your support tickets and follow up regularly. Use the app's support feature to escalate unresolved issues. OR Consider u... ⇲
 
Security issue

Frequent platform issues and hacks

Fix: Ensure that you are using strong, unique passwords for your account and enable two-factor authentication if available to enhance security.... ⇲
 
Updates issue

Unprofessional handling of updates

Fix: Stay informed about updates by following the app's official channels or community forums for announcements and user feedback. OR If you e... ⇲
 
Compatibility issue

3Commas lacks a Chinese version

Fix: Use a translation app or service to help navigate the app if you are not proficient in the available languages. OR Consider reaching out... ⇲
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 what users are saying
Good experience
90.9%

Bad experience
5.6%

Neutral
3.5%

~ from our NLP analysis of 429 combined software ratings.

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 Private Data 3Commas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Pro (Monthly): $49.00 3Commas features on all devices
  2. Expert (Monthly): $79.00 All 3Commas features on all devices
  3. Pro (Annual): $444.99 3Commas features on all devices
  4. Expert (Annual): $709.00 All 3Commas features on all devices