—— Run into issues on Night Owl Cookies? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the estimated delivery time provided in the app and compare it with the actual time taken for previous orders. If you notice a pattern... ⇲
Fix: Check if the app has a built-in messaging feature or a way to send a message to the driver. If not, look for a customer support option withi... ⇲
Fix: Before placing an order, double-check the app for any cancellation policies or options. If you need to cancel an order after it has been pla... ⇲
Fix: Before placing an order, browse the menu thoroughly to see if any items are marked as out of stock. If you notice that items are frequently... ⇲
Fix: Document your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you escalate your... ⇲
Fix: If you find that customer support is unresponsive, try reaching out during different hours or days, as response times may vary. Be persisten... ⇲
Fix: If you experience delivery issues, first check the status of your order in the app. If there are delays, try contacting DoorDash directly th... ⇲
Fix: Familiarize yourself with the app's refund policy by checking the help or FAQ section. If you need to request a refund, follow the outlined... ⇲
Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Check the App Store for any availa... ⇲