fix problems on Orbit Home [iphone]

—— Run into issues on Orbit Home? Get help pending when official support gets back to you!

Orbit Home

Info:

company: Skylink Group

: http://www.skylinkhome.com

: www.skylinkhome.com

Chat with our AI-based Orbit Home Support

🛠️ Common Orbit Home Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Orbit Home frequently goes offline

Fix: Check your Wi-Fi connection. Ensure that your router is functioning properly and that your iPhone is connected to the correct network. You c... ⇲

Inconsistent connectivity

Fix: Ensure that your router firmware is up to date. Log into your router settings through a web browser and check for any available updates. Thi... ⇲

Bugs issue

Orbit Home fails to open/close garage door

Fix: Check the garage door opener's compatibility with the Orbit Home app. Refer to the user manual or the manufacturer's website for compatibili... ⇲

Orbit Home displays incorrect door status

Fix: Refresh the app by pulling down on the screen to update the status. This can help sync the app with the actual door status. OR Check the... ⇲

Inconsistent performance with garage door sensor

Fix: Check the alignment of the garage door sensors. Ensure they are properly aligned and free from obstructions. Misalignment can cause inconsis... ⇲

Requires frequent re-login

Fix: Ensure that you are using the latest version of the Orbit Home app. Go to the App Store, search for Orbit Home, and check for updates. Updat... ⇲

Orbit Home times out during login

Fix: Check your internet connection. A weak or unstable connection can cause timeouts. Ensure you are connected to a reliable Wi-Fi or cellular n... ⇲

Notifications issue

Notifications of door status are unreliable

Fix: Check your notification settings for the Orbit Home app. Go to Settings > Notifications > Orbit Home and ensure that notifications are enabl... ⇲

No alerts for blocked garage door

Fix: Check the app settings to see if there is an option to enable alerts for blocked doors. If available, make sure it is turned on. OR Regul... ⇲

Installation issue

Difficult setup process

Fix: Follow the setup instructions carefully. Refer to the user manual or online resources for step-by-step guidance. Make sure to have all neces... ⇲

Network issue

Poor remote signal strength

Fix: Check the placement of your Wi-Fi router. Ensure it is centrally located in your home and not obstructed by walls or furniture. This can imp... ⇲

Occasional outages requiring power cycle

Fix: Ensure that the garage door opener is plugged into a surge protector to prevent damage from power surges. This can help reduce the need for... ⇲

Orbit Home does not work on cellular data

Fix: Check the app's permissions to ensure it has access to cellular data. Go to Settings > Cellular and scroll down to find the Orbit Home app.... ⇲

Slow issue

Orbit Home slow to respond when away from home

Fix: Ensure that your iPhone has a strong cellular data connection when away from home. If the signal is weak, try moving to an area with better... ⇲

Account issue

Inability to share access with family

Fix: Check if the app has a sharing feature. Go to the settings within the app and look for an option to invite or share access with family membe... ⇲

Compatibility issue

Requires 2.4 GHz WiFi only

Fix: If your router supports dual-band (2.4 GHz and 5 GHz), ensure that you are connecting to the 2.4 GHz network. You can usually find this in y... ⇲