fix problems on Diabetes [iphone]

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—— Run into issues on Diabetes? Get help pending when official support gets back to you!

Diabetes:M
Info:
company: Sirma Medical Systems JSC
: https://groups.google.com/forum/#!forum/diabetes-m
: www.diabetes-m.com
Chat with our AI-based Diabetes Support
   Hello! How can I assist you?  

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Ads issue

Ads are annoying

Fix: Check if there is an option to upgrade to a premium version of the app that removes ads. This is often a one-time purchase or subscription t... ⇲
 
Settings issue

Time and category tabs reset

Fix: Try logging out of the app and then logging back in. This can sometimes reset the app's state and restore your previous settings. OR Chec... ⇲

No fasting glucose target setting

Fix: Check if there is a section in the app for custom targets or goals. Some apps allow users to set personal targets even if they are not prede... ⇲
 
UI issue

Clunky food tracking interface

Fix: Explore the app settings to see if there are options to customize the interface or streamline the food tracking process. Sometimes, adjustin... ⇲

Color scheme not accessible

Fix: Explore the app settings to see if there are options for changing the color scheme or enabling a high-contrast mode that may be more accessi... ⇲
 
Glitches issue

Glitches and bugs

Fix: Ensure that your app is updated to the latest version. Developers frequently release updates to fix known bugs and improve performance. Chec... ⇲
 
Bugs issue

Barcode scanning feature not working

Fix: Check if your camera permissions are enabled for the app. Go to your iPhone's Settings, find the app, and ensure that camera access is allow... ⇲
 
Account issue

Frequent logouts from premium account

Fix: Ensure that you are using the latest version of the app, as updates may fix issues related to account stability. Check the App Store for upd... ⇲
 
Freezing issue

Freezing issues

Fix: Close other apps running in the background to free up memory on your device. This can help improve the performance of the Diabetes:M app.... ⇲
 
Network issue

Dexcom connection problems

Fix: Ensure that Bluetooth is enabled on your iPhone and that the Dexcom device is within range. Sometimes, connectivity issues can arise from si... ⇲
 
Updates issue

Limited database items

Fix: Consider manually adding frequently used items to your food database. This can help you track your meals more effectively without relying so... ⇲
 
Customization issue

Military time format only

Fix: Check the app settings to see if there is an option to change the time format to 12-hour format. Some apps have this feature hidden in the s... ⇲
 
Features issue

Bolus advisor feature removed

Fix: Check if there are any alternative features within the app that can assist with bolus calculations, as sometimes features are rebranded or i... ⇲
 
Slow issue

Diabetes opens slowly after updates

Fix: Clear the app's cache if the option is available in the settings. This can help improve loading times after updates. OR Restart your iPho... ⇲
 
Loading issue

Diabetes not opening consistently

Fix: Ensure that your iPhone's operating system is up to date, as compatibility issues can arise with older versions. Go to Settings > General >... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.8%

Bad experience
7.2%

Neutral
4.0%

~ from our NLP analysis of 983 combined software ratings.

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 Private Data Diabetes collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium (Promotion): $2.99 1 month auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  2. Premium: $4.99 1 month auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  3. Premium (Promotion): $29.99 1 year auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  4. Premium (Promotion): $8.49 3 months auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  5. Premium (Promotion): $14.99 6 months auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  6. Premium: $13.99 1 month auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  7. Premium: $49.99 1 month auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format
  8. Premium: $24.99 1 month auto-renewable + Remove all advertising + 2 additional profiles + Add a comprehensive metabolic panel, kidney function tests + Larger food database + Create Meals and Dishes + Multiple devices automatic sync + Reports in PDF or XLS format