fix problems on Voya Health Account Solutions [iphone]

—— Run into issues on Voya Health Account Solutions? Get help pending when official support gets back to you!

Voya Health Account Solutions

Info:

company: VOYA BENEFITS COMPANY, LLC

: https://www.voya.com/page/health-savings-and-spending-accounts-0

Chat with our AI-based Voya Health Account Solutions Support

🛠️ Common Voya Health Account Solutions Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Voya Health Account Solutions does not work

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

login loop issue

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find the Voya app, and select 'Offload App'. This will remove the... ⇲

Registration issue

requires re-registration

Fix: 1. Make sure you are using the correct email address and personal information that matches your original registration. 2. If you are prompt... ⇲

Account issue

no password reset option

Fix: 1. If the app does not provide a password reset option, try accessing the Voya website from a browser. Look for the 'Forgot Password' link o... ⇲

no access to HSA balance

Fix: 1. Ensure you are logged into the correct account associated with your HSA. 2. Check if there are any settings within the app that need to... ⇲

Security issue

missing biometric functionality

Fix: 1. Check if your iPhone supports biometric authentication (Face ID or Touch ID). Go to Settings > Face ID & Passcode or Touch ID & Passcode... ⇲

Crashes issue

Voya Health Account Solutions crashes frequently

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Close ot... ⇲

Backup issue

receipts not saved

Fix: 1. Check if there is a specific option in the app settings to enable receipt saving. Go to the app settings and look for any related options... ⇲

UI issue

user interface is clunky

Fix: 1. Familiarize yourself with the app layout by exploring all menus and options. Sometimes, a learning curve can make the interface seem clun... ⇲

website is not user friendly

Fix: 1. Familiarize yourself with the website layout by exploring different sections. Look for a help or FAQ section that may provide guidance.... ⇲

large logo covers screen

Fix: 1. Try rotating your device to landscape mode to see if the logo adjusts. 2. Check for any app settings that may allow you to customize the... ⇲

Support issue

customer service is unhelpful

Fix: 1. Prepare specific questions or issues before contacting customer service to ensure you get the most relevant information. 2. Try reaching... ⇲

Voya Health Account Solutions opens a web browser for login

Fix: 1. Check if there is an option in the app settings to enable in-app login instead of using a web browser. 2. If the app requires a web brow... ⇲

Voya Health Account Solutions does not recognize login info

Fix: 1. Double-check your login credentials for typos. Ensure that Caps Lock is not on and that you are using the correct email and password. 2.... ⇲

Updates issue

no updates provided

Fix: 1. Regularly check the App Store for updates to the Voya app. Go to the App Store, tap on your profile icon, and scroll to see if updates ar... ⇲

Bugs issue

frequent error messages

Fix: 1. Restart the app and try again. Sometimes, a simple restart can resolve temporary issues. 2. Ensure your internet connection is stable. S... ⇲

Voya Health Account Solutions is borderline unusable

Fix: 1. If the app is consistently problematic, consider using the Voya website for all your account needs until the app is improved. 2. Provide... ⇲

Compatibility issue

Voya Health Account Solutions is not optimized for iPad

Fix: 1. Use the iPhone version of the app on your iPad by downloading it from the App Store. 2. If the app does not function well on the iPad, c... ⇲

Settings issue

no investment controls available

Fix: 1. Check if there are any settings within the app that need to be enabled to access investment controls. 2. If the app does not provide inv... ⇲

Uploads issue

unable to submit claims

Fix: 1. Ensure you are following the correct procedure for submitting claims as outlined in the app. Look for a help section or tutorial within t... ⇲