fix problems on The First TV [iphone]

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—— Run into issues on The First TV? Get help pending when official support gets back to you!

The First TV
Info:
company: The First Digital, Inc
: https://support.zype.com/hc/en-us/requests/new
: www.thefirsttv.com
Chat with our AI-based The First TV Support
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Customization issue

Auto play needs adjustment

Fix: 1. Check the app settings for any autoplay options. Look for a settings menu within the app that may allow you to adjust autoplay preference... ⇲
 
Ads issue

Same commercial plays repeatedly

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find The First TV app, and select 'Offload App'. This may help ref... ⇲

Ads block content

Fix: 1. Try closing and reopening the app to see if the ad resets. 2. Check if there are any settings in the app that allow you to adjust ad pre... ⇲
 
Gameplay issue

No way to rewind during live shows

Fix: 1. Check if the app has a 'pause' feature that allows you to rewind. If available, pause the live show and see if a rewind option appears.... ⇲
 
Freezing issue

Lagging and freezing during playback

Fix: 1. Ensure you have a stable internet connection. Test your Wi-Fi speed using a speed test app. If it's slow, try moving closer to the router... ⇲
 
Search issue

Difficult to find specific news stories

Fix: 1. Use the search function within the app. Look for a magnifying glass icon or a search bar to enter keywords related to the news story. 2.... ⇲
 
Audio issue

Inconsistent sound quality

Fix: 1. Check your iPhone's volume settings and ensure that the app is not muted. 2. Try using headphones or external speakers to see if the iss... ⇲
 
Compatibility issue

Limited access on Apple TV

Fix: 1. Ensure that The First TV app is updated on your Apple TV. Go to the App Store on your Apple TV and check for updates. 2. Check your Appl... ⇲
 
Video issue

No Picture in Picture support

Fix: 1. Check if your iPhone is running iOS 14 or later, as Picture in Picture is a feature of these versions. Go to Settings > General > Softwar... ⇲
 
Updates issue

The First TV lacks regular updates

Fix: 1. Regularly check the App Store for updates to The First TV app. Go to the App Store, tap on your profile icon, and scroll to see available... ⇲
 
UI issue

Navigation is cumbersome

Fix: 1. Familiarize yourself with the app's layout. Spend some time exploring different sections to understand where content is located. 2. Use... ⇲
 
Notifications issue

Notifications lack detailed information

Fix: 1. Check the app's notification settings. Go to Settings > Notifications > The First TV and ensure that notifications are enabled. 2. Look... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
3.9%

Neutral
2.4%

~ from our NLP analysis of 2,360 combined software ratings.

 Switch to these Alternatives:
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Epoch TV

 Private Data The First TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Monthly $10: $9.99 The First TV Supporter at $10/month
  2. Yearly $100: $99.99 The First TV Supporter at $100/year
  3. Monthly $25: $24.99 The First TV Supporter at $25/month
  4. Yearly $200: $199.99 The First TV Supporter at $200/year