fix problems on TwinStar [iphone]

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TwinStar Mobile Banking
Info:
company: TwinStar Credit Union
: https://www.twinstarcu.com
: www.twinstarcu.com
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Syncing issue

Account balances not updated automatically

Fix: Manually refresh the account balance by pulling down on the account screen. This action often prompts the app to fetch the latest data from... ⇲
 
UI issue

Difficult navigation between accounts

Fix: Familiarize yourself with the app's layout. Spend some time exploring the menus and options to understand how to switch between accounts mor... ⇲

Inconsistent account display order

Fix: Check if the app has a settings option that allows you to customize the display order of your accounts. If available, rearrange them accordi... ⇲

Transaction feed is cluttered

Fix: Look for any settings that allow you to customize the transaction feed, such as hiding certain types of transactions or sorting them by date... ⇲

No clear confirmation for mobile deposits

Fix: After making a mobile deposit, check the app's notifications or messages section for any confirmation messages that may not be immediately v... ⇲

Lack of user-friendly interface

Fix: Spend some time exploring the app to familiarize yourself with its layout and features. Sometimes, a little practice can make navigation eas... ⇲
 
Security issue

Frequent re-verification required

Fix: Ensure that your app is updated to the latest version, as frequent re-verification can be a bug that is fixed in updates. OR Check your d... ⇲

No option to unlock with PIN

Fix: Check the app settings to see if there is an option to enable PIN or biometric authentication. If not, consider using your device's built-in... ⇲
 
Payments issue

Mobile deposit errors

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring the check is... ⇲

Difficulty transferring money between accounts

Fix: Ensure you are following the correct steps for transferring money as outlined in the app's help section. Sometimes, the process may not be i... ⇲

Inability to see payee on check transactions

Fix: Check if there is an option in the app settings to display additional transaction details. Sometimes, this information can be toggled on or... ⇲
 
Search issue

Lack of filters for past deposits

Fix: Check if there are any sorting options available in the transaction history section. Sometimes, filtering options are hidden in menus or set... ⇲
 
Slow issue

Slow app performance

Fix: Close any other apps running in the background to free up system resources, which can improve the performance of TwinStar Mobile Banking.... ⇲
 
Customization issue

Dull color scheme

Fix: Check if the app has a theme or appearance setting that allows you to change the color scheme. If not, consider providing feedback through t... ⇲

No option to customize account display order

Fix: Look for any settings in the app that may allow you to rearrange accounts. If this feature is not available, consider providing feedback to... ⇲
 
Notifications issue

Inability to notify bank of out-of-town transactions

Fix: Check if there is a travel notification feature in the app settings or under account management options. If not, consider using the bank's w... ⇲
 
Bugs issue

Inaccurate balance display

Fix: Refresh the app or log out and log back in to see if the balance updates correctly. Sometimes, a simple refresh can resolve display issues.... ⇲
 
Support issue

Unresponsive customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR If you need... ⇲
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 what users are saying
Good experience
79.5%

Bad experience
15.6%

Neutral
4.8%

~ from our NLP analysis of 5,821 combined software ratings.

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 Private Data TwinStar collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics