fix problems on Dove Channel [iphone]

​

—— Run into issues on Dove Channel? Get help pending when official support gets back to you!

Dove Channel - Family Shows
Info:
company: Dove Family Company
: https://dovechannel.zendesk.com
: www.dovechannel.com
Chat with our AI-based Dove Channel Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Requires sign-in every time on TV

Fix: 1. Check TV Settings: Ensure that your TV is set to remember login credentials. Look for an option in the settings menu of your TV that allo... ⇲
 
Syncing issue

Content ratings do not sync properly

Fix: 1. Check Account Settings: Go to your account settings within the app and ensure that your content preferences are set correctly. Sometimes,... ⇲
 
Screen issue

Dove Channel does not rotate from portrait to landscape

Fix: 1. Check Orientation Lock: Ensure that your iPhone's orientation lock is turned off. Swipe down from the top right corner of the screen to a... ⇲

Dove Channel only shows half the screen on iPhone

Fix: 1. Restart the App: Close the app completely and reopen it. This can sometimes resolve display issues. 2. Check Display Settings: Go to Set... ⇲
 
Settings issue

Limited to how many devices can be deleted

Fix: 1. Manage Devices: Go to your account settings in the app and look for a section that allows you to manage devices. Remove any devices that... ⇲
 
Payments issue

Subscription not recognized after payment

Fix: 1. Check Payment Confirmation: Verify that your payment went through by checking your bank statement or payment method. If the payment was s... ⇲

Cannot cancel subscription easily

Fix: 1. Use App Store Settings: Go to Settings on your iPhone, tap on your name at the top, then tap on 'Subscriptions'. Find the Dove Channel su... ⇲
 
UI issue

Grey box covers input fields during signup

Fix: 1. Restart the App: Close the app and reopen it to see if the issue persists. Sometimes, a restart can clear temporary glitches. 2. Update... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
66.5%

Bad experience
27.3%

Neutral
6.2%

~ from our NLP analysis of 242 combined software ratings.

 Switch to these Alternatives:
Christian Cinema
Redeem TV
CBN Family - Videos and News
FaithChannel Inc
Daystar
Cineverse - Stream Movies & TV
My UPtv
Go Christian TV
KidsFlix TV
UP Faith & Family

 Private Data Dove Channel collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Dove Channel Member: $4.99 Become a Dove Channel Member for $4.99 and receive one-month free! You can manage your subscription through iTunes which will automatically renew each month from the day of your purchase until cancelled through your iTunes account.
  2. Dove Channel Member: $49.99 $49.99 billed every year
  3. Dove monthly plan: $4.99 $4.99 billed every month
  4. Dove Channel Member: $11.99 Become a Dove Channel Member for $4.99 and receive one-month free! You can manage your subscription through iTunes which will automatically renew each month from the day of your purchase until cancelled through your iTunes account.
  5. Dove quarterly plan: $13.49 $13.49 billed every three (3) months
  6. Dove annual plan : $49.99 $49.99 billed every year