fix problems on Sax [iphone]

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—— Run into issues on Sax? Get help pending when official support gets back to you!

Saxbys
Info:
company: Saxbys Coffee
: https://www.incentivio.com/
: www.incentivio.com
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Customization issue

Limited tip options

Fix: If the app allows for custom tipping, try entering a custom amount instead of selecting from the preset options. Look for a 'Custom' option... ⇲

Lacks geo-fencing for rewards

Fix: Check your location settings to ensure that the app has permission to access your location. Go to Settings > Privacy > Location Services and... ⇲

No tipping feature

Fix: If there is no tipping option, consider tipping in cash directly to the staff when you pick up your order. OR Check if there are any upda... ⇲
 
Bugs issue

Order not made correctly

Fix: Double-check your order before finalizing it. Review the order summary carefully to ensure all items are correct before submitting. OR If... ⇲

Bugs introduced in redesign

Fix: If you encounter bugs, try clearing the app cache by uninstalling and reinstalling the app to remove any corrupted data. OR Look for upda... ⇲
 
Updates issue

Unreliable after update

Fix: If the app is crashing or not functioning properly after an update, try uninstalling and reinstalling the app. This can often resolve issues... ⇲
 
UI issue

Invalid selections during checkout

Fix: Ensure that you are selecting valid options for your order. If certain items are unavailable, the app may not allow you to proceed. Look for... ⇲

UI needs major update

Fix: Explore the app settings to see if there are any options to customize the interface or layout to your preference. OR Provide feedback thr... ⇲
 
Network issue

Orders not reaching store

Fix: Confirm that your order was successfully submitted by checking your order history in the app. If it shows as pending or not submitted, try p... ⇲
 
Payments issue

Issues with payment processing

Fix: Check your payment method to ensure it is valid and has sufficient funds. Go to Settings > Wallet & Apple Pay to verify your cards. OR Tr... ⇲

Birthday discount not received

Fix: Ensure that your birthday is correctly entered in your account settings. Go to your profile in the app and check the birthday field. OR I... ⇲

Forced to add credit card

Fix: If you prefer not to add a credit card, check if there are alternative payment methods available in the app, such as PayPal or gift cards.... ⇲

Monthly charges without notice

Fix: Review your subscription settings in the app to see if you have opted into any monthly plans. Go to your account settings to check for subsc... ⇲

No rewards for cash payments

Fix: If rewards are not available for cash payments, consider using a digital payment method that qualifies for rewards. OR Keep track of your... ⇲

Inconsistent charge timing

Fix: Monitor your bank statements and app transaction history to identify patterns in charge timing. This can help you understand when charges ar... ⇲
 
Security issue

Unauthorized charges

Fix: Immediately check your payment methods in the app and remove any that you do not recognize. Change your password to secure your account. O... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.3%

Neutral
1.5%

~ from our NLP analysis of 1,585 combined software ratings.

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 Private Data Sax collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics