fix problems on DOC Journey [iphone]

—— Run into issues on DOC Journey? Get help pending when official support gets back to you!

DOC Journey

Info:

company: Elation

: https://app.thedocjourney.com/support

: www.thedocjourney.com

Chat with our AI-based DOC Journey Support

🛠️ Common DOC Journey Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DOC Journey freezes while watching stream

Fix: 1. Close other applications: Double-click the home button (or swipe up from the bottom on newer iPhones) to view all open apps. Swipe up on... ⇲

slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening a web page or another... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Go to the App Store and check for any available updates for DOC Journey. Developers often release updates to fix bugs tha... ⇲

Loading issue

limited offline functionality

Fix: 1. Download content in advance: If the app allows, download any necessary content while connected to Wi-Fi before going offline. Check the a... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help: Check if DOC Journey has a help or FAQ section within the app that can provide answers to common issues. 2. Search o... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > DOC Journey and ensure that notifications are enabled. Adjust the settings... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s layout and features. Look for any tutorial or help section that ca... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Check the app settings thoroughly to see if there are any hidden customization options that you may have missed. 2. Pro... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and disable it for DOC Journey to reduce battery usage. 2. L... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your device meets the minimum system requirements for DOC Journey. If your device is outdated, consider... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.9%

Bad experience

4.5%

Neutral

4.5%

~ from our NLP analysis of 22 combined software ratings.

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Private Data DOC Journey collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics

Cost of Subscriptions

DOC App Monthly Subscription: $9.99 Access Premium-Only Pages in your Journey
DOC App Yearly Subscription: $59.99 Access Premium-Only Pages in your Journey