fix problems on BOS [iphone]

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—— Run into issues on BOS? Get help pending when official support gets back to you!

BOS:311
Info:
company: City of Boston
: http://www.cityofboston.gov/citizensconnect
: www.cityofboston.gov
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Customization issue

Missing categories for reporting

Fix: 1. Use the 'Other' category: If available, select 'Other' and provide a detailed description of your issue to ensure it gets to the right de... ⇲
 
Bugs issue

Recent bugs make app unusable

Fix: 1. Restart the app: Close the app completely by swiping it away in the app switcher, then reopen it to see if the issue persists. OR 2. R... ⇲

Incorrect trash delay information

Fix: 1. Verify with local resources: Check your local waste management website or contact them directly to confirm the correct trash delay inform... ⇲

Map functionality issues

Fix: 1. Update location settings: Go to Settings > Privacy > Location Services and ensure that the app has permission to access your location.... ⇲

Open reports from over 11 years displayed

Fix: 1. Filter reports: If the app has a filtering option, use it to display only recent reports. OR 2. Report the issue: Use the app's feedba... ⇲

Insufficient app functionality

Fix: 1. Explore all features: Make sure you are familiar with all the app's features and how to use them effectively. OR 2. Provide feedback:... ⇲

Report submission button not working

Fix: 1. Restart the app: Close the app completely and reopen it to see if the button becomes functional. OR 2. Reinstall the app: If the issue... ⇲

Out of area error for certain locations

Fix: 1. Verify your location settings: Ensure that your location services are enabled and that the app has permission to access your location.... ⇲

BOS is broken

Fix: 1. Restart your device: A simple restart can often resolve many app-related issues. OR 2. Reinstall the app: If the app continues to malf... ⇲
 
UI issue

Voiceover accessibility issues

Fix: 1. Adjust VoiceOver settings: Go to Settings > Accessibility > VoiceOver and ensure all settings are configured correctly for optimal use wi... ⇲

New design is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with the new layout and features. OR 2. Look for a... ⇲

Unreadable color scheme

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the settings to improve visibility. OR 2. Use accessibility... ⇲

Clunky report submission process

Fix: 1. Follow a checklist: Create a checklist of required information before starting the submission process to streamline it. OR 2. Use temp... ⇲
 
Support issue

Reports go unanswered for months

Fix: 1. Follow up on your reports: Use the app to check the status of your reports and consider resubmitting them if they appear unresolved. OR... ⇲

Cases not dealt with

Fix: 1. Resubmit your report: If you feel your case has been overlooked, consider resubmitting it with additional details. OR 2. Use alternati... ⇲
 
Settings issue

Cannot delete submitted reports

Fix: 1. Check for an edit option: Look for an option to edit your report, which may allow you to modify or withdraw it instead of deleting. OR... ⇲
 
Slow issue

Slow page loading

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching networks if possible. OR 2. Resta... ⇲
 
Compatibility issue

iPad and iPhone versions not allowing submissions

Fix: 1. Check for updates: Ensure both devices have the latest version of the app installed. OR 2. Restart the devices: Sometimes, a restart c... ⇲
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 what users are saying
Bad experience
60.8%

Good experience
32.4%

Neutral
6.8%

~ from our NLP analysis of 74 combined software ratings.

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 Private Data BOS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics