fix problems on R Discovery [iphone]

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—— Run into issues on R Discovery? Get help pending when official support gets back to you!

R Discovery: Academic Research
Info:
company: Cactus Communications Private Limited
: http://www.discovery.researcher.life
Chat with our AI-based R Discovery Support
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Audio issue

audio translation feature does not exist

Fix: OR ⇲
 
Slow issue

buttons in search are extremely slow

Fix: 1. Update the app: Go to the App Store, search for R Discovery, and check if there's an update available. Updates often include performance... ⇲
 
UI issue

lack of understanding of sections

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and sections. Look for any help or tu... ⇲

scrolling is choppy

Fix: 1. Reduce motion settings: Go to Settings > Accessibility > Motion and turn on 'Reduce Motion'. This can help improve performance in some ap... ⇲
 
Search issue

no advanced search functionality

Fix: OR ⇲
 
Uploads issue

unable to cancel pending export jobs

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on R Discovery to close it. Reopen the app t... ⇲
 
Loading issue

loading icon remains for too long

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates can fix bugs related to loading times. OR 2. Cl... ⇲
 
Screen issue

screen rotation not enabled for iPad

Fix: 1. Check orientation lock: Swipe down from the top-right corner of the screen to access the Control Center and ensure that the orientation l... ⇲
 
Downloads issue

downloading PDFs for offline reading doesn't work

Fix: 1. Check app permissions: Go to Settings > Privacy > Files and ensure R Discovery has permission to access files. This can affect downloadin... ⇲
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 Private Data R Discovery collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics