fix problems on PingID [iphone]

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—— Run into issues on PingID? Get help pending when official support gets back to you!

PingID
Info:
company: Ping Identity Corporation
: http://www.pingidentity.com/support
: www.pingidentity.com
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Permissions issue

Intrusive permissions requests

Fix: Review the permissions granted to PingID by going to Settings > Privacy. You can disable any permissions that you feel are unnecessary, such... ⇲
 
UI issue

Poor design and UX

Fix: Provide feedback directly within the app if possible, or take notes on specific areas that are confusing. This can help you articulate your... ⇲

Confusing button placement

Fix: Take a moment to familiarize yourself with the layout of the app. You can create a quick reference guide for yourself to remember where key... ⇲

Lack of user-friendly features

Fix: Explore the app thoroughly to discover any hidden features that may enhance usability. Sometimes, features are not immediately obvious but c... ⇲
 
Slow issue

Lag in response time

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swi... ⇲
 
Compatibility issue

Inability to change devices easily

Fix: Before switching devices, ensure you have access to your recovery codes or backup authentication methods. This will help you regain access i... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are running the same version of the PingID app. Check for updates in the App Store and install them on all devices.... ⇲
 
Crashes issue

PingID crashes and hangs

Fix: Force close the app by swiping up from the bottom of the screen and swiping the PingID app off the screen. Then, reopen the app to see if it... ⇲
 
Security issue

Exaggerated security warnings

Fix: Review the security settings within the app to ensure they are set to your comfort level. Sometimes, adjusting these settings can reduce the... ⇲
 
Account issue

Difficulties with account recovery

Fix: Ensure you have your recovery codes saved in a secure location. This will help you regain access if you encounter issues during recovery.... ⇲
 
Privacy issue

Excessive location tracking

Fix: Adjust the location settings for PingID by going to Settings > Privacy > Location Services > PingID and selecting 'While Using the App' or '... ⇲
 
Notifications issue

Notifications cluttering the screen

Fix: Adjust notification settings by going to Settings > Notifications > PingID and customizing how and when you receive notifications. You can c... ⇲
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 what users are saying
Bad experience
54.7%

Good experience
45.3%

Neutral
0.0%

~ from our NLP analysis of 53 combined software ratings.

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 Private Data PingID collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics