fix problems on Metro Bike Share [iphone]

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—— Run into issues on Metro Bike Share? Get help pending when official support gets back to you!

Metro Bike Share
Info:
company: Bicycle Transit Systems
: https://bikeshare.metro.net/about/contact/
: bikeshare.metro.net
Chat with our AI-based Metro Bike Share Support
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Bugs issue

Bikes do not register as returned

Fix: 1. Make sure you have properly docked the bike at a docking station. Listen for a click sound indicating it is secured. 2. Wait a few moment... ⇲

Bikes are underpowered

Fix: 1. If you notice a bike is underpowered, try switching to a different bike at the docking station. 2. Report the issue through the app to al... ⇲
 
Login issue

Difficulties logging into account

Fix: 1. Ensure you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2. Ch... ⇲
 
Support issue

In-app support is unhelpful

Fix: 1. Try to find FAQs or help articles within the app that may address your issue. 2. If you need to contact support, provide detailed informa... ⇲

Customer service is unresponsive

Fix: 1. Try reaching out during off-peak hours when they may be less busy. 2. Use multiple channels to contact them, such as email, social media,... ⇲
 
Compatibility issue

Limited docking stations

Fix: 1. Use the app to locate the nearest docking stations and plan your route accordingly. 2. Consider using a bike-sharing service that has mor... ⇲

Limited bike availability

Fix: 1. Check the app frequently for real-time updates on bike availability. 2. Consider using the service during off-peak hours when demand may... ⇲

Kiosks may not be available

Fix: 1. Use the app to locate the nearest kiosks and check their operational status before heading out. 2. If a kiosk is unavailable, look for al... ⇲

Technical issues with TAP card integration

Fix: 1. Ensure your TAP card is properly linked to your account in the app. 2. Try removing and re-adding your TAP card to refresh the connection... ⇲
 
Security issue

No way to secure bike without personal lock

Fix: 1. Always return the bike to a docking station to ensure it is secured. 2. If you need to leave the bike unattended, consider carrying a per... ⇲
 
Payments issue

High potential fines for bike usage

Fix: 1. Familiarize yourself with the terms of service and usage policies to avoid fines. 2. Always return bikes to designated docking stations t... ⇲

Automatic renewal of passes without clear notice

Fix: 1. Check your account settings in the app to see if there is an option to disable automatic renewal. 2. Set a reminder for yourself to revie... ⇲

Inconsistent charging for rides

Fix: 1. Keep track of your ride times and charges to identify any discrepancies. 2. If you notice inconsistencies, take screenshots of your ride... ⇲

Difficulties with payment methods

Fix: 1. Ensure your payment method is valid and has sufficient funds. 2. Check the app settings to confirm that your payment information is corre... ⇲
 
UI issue

Metro Bike Share redirects to other pages unnecessarily

Fix: 1. Clear the app's cache and data by uninstalling and reinstalling the app. 2. Ensure your device's operating system is up to date, as this... ⇲

Poor user experience overall

Fix: 1. Provide feedback through the app's support feature detailing your experience and suggestions for improvement. 2. Explore user forums or c... ⇲
 
Loading issue

Metro Bike Share does not refresh without restarting

Fix: 1. Manually refresh the app by pulling down on the screen to see if it updates without needing to restart. 2. If this does not work, conside... ⇲
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 what users are saying
Good experience
81.9%

Bad experience
14.9%

Neutral
3.2%

~ from our NLP analysis of 342 combined software ratings.

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 Private Data Metro Bike Share collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics