fix problems on UTSA [iphone]

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UTSA Mobile
Info:
company: The University of Texas San Antonio
: https://www.readyeducation.com
: www.readyeducation.com
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Syncing issue

UTSA does not sync across multiple devices

Fix: 1. Ensure you are logged into the same account on all devices: Check that you are using the same login credentials on each device to maintai... ⇲

Inconsistent profile syncing

Fix: 1. Log out and log back in: This can help reset the sync process and may resolve inconsistencies in your profile. OR 2. Check for app upd... ⇲
 
Loading issue

UTSA fails to reload current date

Fix: 1. Check your device's date and time settings: Go to Settings > General > Date & Time. Ensure 'Set Automatically' is enabled to keep your de... ⇲

UTSA refresh issues

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect app refresh. OR 2. Resta... ⇲
 
Account issue

UTSA shows no content after signing out

Fix: 1. Clear app data: Go to iPhone Settings > General > iPhone Storage > UTSA Mobile and select 'Delete App'. Reinstall the app from the App St... ⇲

Inability to access student email

Fix: 1. Check your login credentials: Ensure you are using the correct username and password for your student email account. OR 2. Use a web b... ⇲
 
Login issue

Frequent sign-ins required

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for UTSA Mobile. Updates often fix bugs related to s... ⇲

UTSA logs out randomly

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates can fix stability issues that cause random logouts. OR... ⇲

UTSA does not utilize biometric login options

Fix: 1. Check app settings: Look for an option in the app settings to enable biometric login (Face ID/Touch ID) if available. OR 2. Use a pass... ⇲
 
Crashes issue

UTSA crashes with error message

Fix: 1. Update the app: Go to the App Store, search for UTSA Mobile, and update it if an update is available. This can fix bugs causing crashes.... ⇲
 
Support issue

Lacks important information for new users

Fix: 1. Explore the app's help section: Look for a help or FAQ section within the app that may provide guidance for new users. OR 2. Utilize o... ⇲
 
Notifications issue

Overwhelming number of notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > UTSA Mobile and customize which notifications you want to receive or turn... ⇲

Excessive notifications about FAFSA amounts

Fix: 1. Adjust notification preferences: Go to Settings > Notifications > UTSA Mobile and customize which notifications you want to receive, part... ⇲
 
Updates issue

Calendar import feature removed

Fix: 1. Use alternative calendar apps: Consider using a third-party calendar app that allows you to manually input important dates from the UTSA... ⇲
 
UI issue

Difficult navigation due to disorganization

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its structure and where key features are located.... ⇲

UTSA does not display upcoming events

Fix: 1. Refresh the app: Pull down on the main screen to refresh the content and check if upcoming events appear. OR 2. Check event settings:... ⇲
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 what users are saying
Good experience
90.4%

Bad experience
5.3%

Neutral
4.3%

~ from our NLP analysis of 748 combined software ratings.

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 Private Data UTSA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data