fix problems on FamilyKeeper Parental Control [iphone]

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—— Run into issues on FamilyKeeper Parental Control? Get help pending when official support gets back to you!

FamilyKeeper Parental Control
Info:
company: Reason Cybersecurity Ltd.
: https://familykeeper.reasonlabs.com/
: familykeeper.reasonlabs.com
Chat with our AI-based FamilyKeeper Parental Control Support
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Bugs issue

Inaccurate screen time tracking

Fix: Check if the screen time tracking feature is properly configured. Go to the FamilyKeeper app settings and ensure that all necessary permissi... ⇲
 
Settings issue

Cannot control individual app usage

Fix: While FamilyKeeper may not allow for individual app control, you can set overall usage limits. Go to the app settings and look for options r... ⇲

FamilyKeeper Parental Control does not block apps at bedtime

Fix: To manage app usage at bedtime, you can set a device-wide restriction using the iOS Screen Time feature. Go to Settings > Screen Time > Down... ⇲

Difficulties in setting restrictions

Fix: Take your time to familiarize yourself with the app's interface. Review the user guide or help section within the app for step-by-step instr... ⇲
 
Payments issue

No way to cancel subscription through the app

Fix: To cancel your subscription, you can do so through the App Store. Open the App Store, tap on your profile picture in the top right corner, s... ⇲

No refund for cancellation requests

Fix: Review the subscription terms and conditions to understand the refund policy. If you believe you are eligible for a refund, document your ca... ⇲
 
Features issue

Limited monitoring features available

Fix: To maximize the monitoring features, ensure that you have the latest version of the app installed. Check for updates in the App Store and in... ⇲

FamilyKeeper Parental Control fails to monitor texts and calls

Fix: Ensure that the app has the necessary permissions to access messages and calls. Go to Settings > Privacy and check if FamilyKeeper has acces... ⇲
 
Notifications issue

Notifications of inappropriate content lack specifics

Fix: To improve the specificity of notifications, check the content filtering settings in the app. Ensure that all categories of content are enab... ⇲
 
Network issue

Frequent disconnections of location tracking

Fix: Ensure that the app has permission to run in the background. Go to Settings > Privacy > Location Services > FamilyKeeper, and select 'Always... ⇲
 
Support issue

Customer service response delays

Fix: While waiting for a response, check the app's FAQ or help section for common issues and solutions that may address your concerns. OR Cons... ⇲
 
Permissions issue

Inability to remove app from child's phone

Fix: To remove the app, you can go to the child's device, press and hold the app icon until it jiggles, and then tap the 'X' to delete it. Ensure... ⇲
 
Privacy issue

Inaccurate content filtering

Fix: Check the content filtering settings in the app to ensure they are configured correctly. You may need to adjust the categories or keywords t... ⇲
 
Updates issue

Requires new subscription for updated app

Fix: Check if the app offers a free trial or a discounted upgrade option for existing users. Sometimes, apps provide incentives for current subsc... ⇲
 
Pricing issue

Overpriced for features offered

Fix: Evaluate the features you actually use and consider downgrading to a less expensive plan if available. This can help reduce costs while stil... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
60.8%

Bad experience
38.0%

Neutral
1.3%

~ from our NLP analysis of 79 combined software ratings.

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Screen Time Parental Control

 Private Data FamilyKeeper Parental Control collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. FamilyKeeper Monthly: $9.99 For pay-as-you-go protection
  2. FamilyKeeper Monthly: $9.99 Get 50% off for the first month!
  3. FamilyKeeper Yearly: $59.99 For year-round full protection
  4. FamilyKeeper Yearly: $59.99 Get 50% off for the first year!
  5. FamilyKeeper Monthly: $19.99 Get 50% off for the first month!
  6. FamilyKeeper Yearly: $119.99 Get 50% off for the first year!
  7. FamilyKeeper Monthly: $9.99 Get 50% off for the first month!
  8. FamilyKeeper Yearly: $99.99 Get 50% off for the first year!
  9. FamilyKeeper Yearly: $99.99 Get $40 off for the first year!
  10. FamilyKeeper Yearly: $99.99 For year-round full protection