fix problems on Balance Grille App [iphone]

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—— Run into issues on Balance Grille App? Get help pending when official support gets back to you!

Balance Grille App
Info:
company: Balance Pan-Asian Grille
: https://loyaltyplant.com/en/contact-technical-support/
: balancegrille.com
Chat with our AI-based Balance Grille App Support
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Updates issue

Points lost after app update

Fix: Check if your points are still visible in your account by logging into the app and navigating to the rewards section. Sometimes, points may... ⇲

Balance Grille App states it needs to restart to update content

Fix: If prompted, allow the app to restart. If it continues to prompt you, try force closing the app and reopening it to see if the issue resolve... ⇲
 
Crashes issue

Balance Grille App crashes after update

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Loading issue

Balance Grille App fails to load

Fix: Ensure your device has the latest iOS version by going to Settings > General > Software Update. If an update is available, install it and th... ⇲
 
Account issue

Inability to create new account without signing out

Fix: Try using a different device or browser to create a new account. This can sometimes bypass the issue if it is device-specific. OR Clear t... ⇲
 
Payments issue

Balance Grille App takes money without placing order

Fix: Check your transaction history in the app to see if the charge is listed. If it is, contact your bank to dispute the charge if no order was... ⇲
 
UI issue

Location selection issues

Fix: Make sure that location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure that Balance Grille is set... ⇲

Cart lost when backtracking

Fix: Use the 'Save Cart' feature if available, or take a screenshot of your cart before navigating away to ensure you can recreate it easily. O... ⇲

Cannot access menu without ordering

Fix: Look for a 'Menu' button or tab on the home screen. If it’s not visible, try navigating to the app's main page or settings to find the menu... ⇲
 
Customization issue

No option to tip

Fix: Check if there is a separate section for tipping during the checkout process. Sometimes, it may be located in a different part of the paymen... ⇲

No comment section for special requests

Fix: Look for a 'Notes' or 'Special Instructions' field during the checkout process. If it’s not visible, try contacting customer support through... ⇲

Inconvenient extra sauce request process

Fix: Check if there is an option to add extra sauces in the menu items. If not, consider adding a note in the special instructions during checkou... ⇲
 
Bugs issue

Balance Grille App not working consistently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if storage... ⇲
 
Support issue

Curbside service issues

Fix: Ensure that you have selected the curbside option when placing your order. Double-check your order confirmation to verify the service type.... ⇲
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 what users are saying
Good experience
66.9%

Bad experience
27.1%

Neutral
5.9%

~ from our NLP analysis of 118 combined software ratings.

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 Private Data Balance Grille App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content