fix problems on Castle Link [iphone]

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—— Run into issues on Castle Link? Get help pending when official support gets back to you!

Castle Link
Info:
company: Castle Creations Inc
: http://support.castlecreations.com/home
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Features issue

Data logging feature unavailable

Fix: 1. Verify that your ESC supports data logging. Check the specifications in the user manual or on the manufacturer's website. 2. Ensure that... ⇲

No option to clear data logs

Fix: 1. Check the app settings to see if there is an option to manage or clear data logs. This may be located in a settings or preferences menu.... ⇲
 
Network issue

Connection issues with ESC

Fix: 1. Ensure that your ESC is powered on and properly connected to the battery. 2. Check the Bluetooth connection on your iPhone. Go to Settin... ⇲

Requires power cycling to connect

Fix: 1. Ensure that your ESC is fully powered and that the battery is charged. 2. Try resetting the Bluetooth connection by turning Bluetooth of... ⇲
 
Bugs issue

Motor test button does not work

Fix: 1. Ensure that the ESC is properly connected to the motor and that the motor is functioning correctly. 2. Check the settings in the app to... ⇲
 
Compatibility issue

Limited compatibility with newer ESCs

Fix: 1. Check the Castle Creations website for a list of compatible ESCs with the Castle Link app. 2. Ensure that your app is updated to the lat... ⇲

Only works with Bluetooth, no USB support

Fix: 1. If you require USB support, consider using the Castle Link USB interface with a PC, which may provide additional functionality. 2. Check... ⇲

Limited functionality compared to PC version

Fix: 1. Familiarize yourself with the features available in the mobile app by reviewing the user manual or help section within the app. 2. If yo... ⇲
 
Slow issue

Slow to connect

Fix: 1. Ensure that your iPhone's Bluetooth is turned on and that you are within a reasonable range of the ESC. 2. Close any unnecessary apps ru... ⇲
 
Syncing issue

Settings do not save or sync

Fix: 1. Ensure that you are following the correct procedure to save settings in the app. After making changes, look for a 'Save' button and confi... ⇲
 
Updates issue

Bricked ESC after update

Fix: 1. Try performing a factory reset on the ESC if possible. Refer to the user manual for instructions on how to do this. 2. If the ESC is bri... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Check the battery voltage and ensure that it is within the recommended range for your ESC. Low voltage can cause performance issues. 2.... ⇲
 
Account issue

Castle Link locks out ESC

Fix: 1. Ensure that you are using the latest version of the Castle Link app. Check for updates in the App Store. 2. Try restarting both the app... ⇲
 
UI issue

Poor touch interface

Fix: 1. Ensure that your iPhone's screen is clean and free from any obstructions that may affect touch sensitivity. 2. Restart the app to see if... ⇲
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 what users are saying
Bad experience
75.0%

Good experience
16.7%

Neutral
8.3%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data Castle Link collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics