fix problems on My TELUS [iphone]

​

—— Run into issues on My TELUS? Get help pending when official support gets back to you!

My TELUS
Info:
company: TELUS Communications Inc.
: https://www.telus.com/support/article/my-telus-self-serve-tasks
Chat with our AI-based My TELUS Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Incorrect information

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh the data and correct any discrepanci... ⇲
 
Network issue

Services fail with 'something went wrong'

Fix: 1. Restart the app: Close the My TELUS app completely and reopen it to see if the error persists. 2. Check for updates: Ensure that you hav... ⇲
 
Account issue

Confusing prepaid account management

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's prepaid account section to understand its layout and features. 2.... ⇲

Inability to change plans easily

Fix: 1. Navigate to the plan section: Open the app and go to the account settings or plan management section. Look for options related to changin... ⇲
 
Settings issue

Call forwarding removed from app

Fix: 1. Check settings: Go to your iPhone's Settings > Phone > Call Forwarding and see if you can set it up directly from there. 2. Use the dial... ⇲
 
Support issue

Difficult to report service outages

Fix: 1. Use the app's support section: Look for a support or help option within the app that may allow you to report outages directly. 2. Check... ⇲

Long wait times for customer service

Fix: 1. Use self-service options: Check the app for self-service options that may resolve your issue without needing to contact customer service.... ⇲

Error messages when contacting support

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before attempting to contact support. 2. Restart the app: C... ⇲

Incompetent customer service

Fix: 1. Be patient and clear: When contacting customer service, be patient and clearly explain your issue to help them assist you better. 2. Use... ⇲
 
Payments issue

Overcharges on billing

Fix: 1. Review your bill: Go through your billing statement in the app to identify any charges that seem incorrect. 2. Check your plan details:... ⇲

Excessive billing

Fix: 1. Review your plan: Check your current plan details in the app to ensure you are not being charged for services you do not use. 2. Documen... ⇲
 
Login issue

Login credentials not recognized

Fix: 1. Reset your password: If you are having trouble logging in, use the 'Forgot Password' option to reset your password. Follow the instructio... ⇲
 
Slow issue

Slow performance

Fix: 1. Close background apps: Double-click the home button and swipe up on apps to close them, freeing up resources for the My TELUS app. 2. Re... ⇲
 
Freezing issue

Freezes during use

Fix: 1. Restart the app: Force close the My TELUS app and reopen it to see if the freezing issue persists. 2. Update the app: Check for updates... ⇲
 
Messages issue

Poor communication

Fix: 1. Use the app's help section: Look for FAQs or help articles within the app that may provide the information you need. 2. Be clear and con... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
78.4%

Good experience
13.5%

Neutral
8.1%

~ from our NLP analysis of 37 combined software ratings.

 Switch to these Alternatives:
Hydro-Québec
MyRogers - Manage your account
MyBell
Fido My Account
Virgin Plus My Account
Rogers Xfinity
P$ Mobile Service
Lucky Mobile My Account
Hydro One Mobile
Flashlight ∎

 Private Data My TELUS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics