fix problems on Sup [iphone]

—— Run into issues on Sup? Get help pending when official support gets back to you!

Sup: Vent and Express Yourself

Info:

company: Young Human, LLC

: https://sup.group/contact/

: sup.group

Chat with our AI-based Sup Support

🛠️ Common Sup Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Venting feature sometimes shows random negative time delay

Fix: Check your internet connection to ensure it is stable. A weak connection can cause delays in the app's performance. Try switching between Wi... ⇲

Limited emoji selection for custom moods

Fix: Use the built-in emoji keyboard on your iPhone. To access it, tap the globe icon on your keyboard to switch to the emoji keyboard. You can t... ⇲

Bugs issue

Export option does not work properly for Discord

Fix: Ensure that you have the latest version of both Sup and Discord installed. Go to the App Store, search for both apps, and update if necessar... ⇲

Blocking feature has bugs

Fix: Try restarting the app to see if the blocking feature works correctly after a fresh start. Sometimes, a simple restart can resolve temporary... ⇲

Forgot login link is non-functional

Fix: Try closing the app completely and reopening it. If the link still does not work, check for any available updates for the app in the App Sto... ⇲

UI issue

Inability to edit journal entries after saving

Fix: Check if there is an option to enable editing in the app settings. Sometimes, apps have a toggle for editing saved entries that may be turne... ⇲

Settings issue

No option to log moods from past dates

Fix: Check if the app has a feature for mood history or mood tracking. If it does, you may be able to log past moods through that feature. OR... ⇲

Support issue

Lack of readily available crisis resources

Fix: Create a personal list of crisis resources and save it in your notes app or a document. You can refer to this list whenever needed. OR Co... ⇲

Syncing issue

Inconsistent conversation refresh on the platform

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to issues with refreshing conversations. Try switching net... ⇲

Loading issue

Sup occasionally fails to load user activity

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > Sup: Vent and Express Yourself > Offload App. This can help resolve... ⇲

Permissions issue

Age restriction may limit access for younger users

Fix: If you are a parent, consider discussing the app's content with your child to determine if it is appropriate for them. You can also explore... ⇲

Moderation policies may restrict helpful resources

Fix: Familiarize yourself with the app's community guidelines to understand what resources are available and how to access them. OR If you fin... ⇲

Customization issue

Limited response options for community interactions

Fix: Engage with the community by providing feedback on the types of responses you would like to see. Sometimes, user feedback can lead to update... ⇲

No option to customize app colors

Fix: Check the app settings to see if there are any themes or color options available. Some apps have hidden customization features that may not... ⇲

Video issue

Inability to add videos to mood entries

Fix: Check if the app allows for image uploads instead. You can create a video and take a screenshot to use as a visual representation of your mo... ⇲

Updates issue

Sup can be buggy after updates

Fix: After an update, try restarting your device to ensure that all new features and fixes are properly loaded. OR If the app continues to be... ⇲

Notifications issue

No notification feature for daily check-ins

Fix: Check your iPhone's notification settings by going to Settings > Notifications > Sup: Vent and Express Yourself. Ensure notifications are en... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.4%

Bad experience

6.4%

Neutral

4.2%

~ from our NLP analysis of 5,031 combined software ratings.

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Friended | nice to meet you.

Private Data Sup collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Sup Plus: $2.99 Unlock all features for Sup with Sup Plus.
Claim Username: $3.99 Claim Inactive Usernames