fix problems on Portillo's [iphone]

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Portillo's
Info:
company: Portillo's Hot Dogs, LLC
: https://portillos.olo.com/contact-us
: www.portillos.com
Chat with our AI-based Portillo's Support
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Customization issue

No special instructions box

Fix: If there is no special instructions box, you can try to add your requests in the comments section during checkout if available. 1. After add... ⇲

Limited customization options

Fix: To work around limited customization options, try selecting items that offer more choices. 1. Browse the menu for items that explicitly stat... ⇲

No option to request ingredients on the side

Fix: If you cannot request ingredients on the side through the app, try to add them as separate items in your order. 1. Open the menu and select... ⇲

Portillo's does not allow for pickup time selection

Fix: If the app does not allow you to select a pickup time, try placing your order as soon as you arrive at the restaurant. 1. Open the app and s... ⇲
 
Location issue

Portillo's requires location entry for pickup

Fix: To streamline the location entry process, save your preferred location in the app settings. 1. Open the app and go to the settings menu. 2.... ⇲

Cannot see menu without location

Fix: To view the menu without entering a location, try the following: 1. Open the app and go to the settings. 2. Look for an option to view the m... ⇲
 
Security issue

Overuse of CAPTCHA

Fix: To minimize the inconvenience of CAPTCHA, ensure that your app is updated to the latest version, as updates may improve the login process. 1... ⇲
 
Bugs issue

Bugs and errors during ordering

Fix: To troubleshoot bugs and errors, first ensure that your app is updated to the latest version. 1. Go to the App Store and check for updates.... ⇲

Inconsistent order accuracy

Fix: To improve order accuracy, double-check your order before finalizing it. 1. Review your cart carefully to ensure all items and customization... ⇲

Food can sit waiting for pickup

Fix: To avoid food sitting too long, try to time your order for when you are close to the restaurant. 1. Use the app to place your order just bef... ⇲
 
Updates issue

Portillo's does not reflect new locations

Fix: To ensure the app reflects new locations, check for updates regularly. 1. Open the App Store and look for updates for the Portillo's app. 2.... ⇲
 
Features issue

No rewards program

Fix: If the app does not have a rewards program, check the app settings or the website for any promotions or loyalty programs that may not be int... ⇲
 
Payments issue

Cannot add new credit card

Fix: To add a new credit card, go to the payment settings in the app. 1. Open the app and navigate to the settings menu. 2. Look for a 'Payment M... ⇲
 
Login issue

Portillo's does not save login info

Fix: To ensure your login info is saved, check the app settings. 1. Open the app and go to the settings menu. 2. Look for an option that says 'Re... ⇲
 
Compatibility issue

Drive-thru does not accept app orders

Fix: To work around this issue, consider placing your order for pickup instead of drive-thru. 1. Open the app and select the items you want. 2. C... ⇲
 
Slow issue

Long wait times for food

Fix: To minimize wait times, try to order during off-peak hours. 1. Check the restaurant's busy hours and plan your order accordingly. 2. Use the... ⇲
 
Support issue

Difficult to contact customer service

Fix: To contact customer service, look for a 'Help' or 'Contact Us' section in the app. 1. Open the app and navigate to the settings or help menu... ⇲
 
UI issue

Complicated app interface

Fix: To navigate the app more easily, take some time to familiarize yourself with its layout. 1. Explore each section of the app to understand wh... ⇲
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 what users are saying
Bad experience
66.3%

Good experience
29.8%

Neutral
3.9%

~ from our NLP analysis of 282 combined software ratings.

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 Private Data Portillo's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics