fix problems on M.tix [iphone]

​

—— Run into issues on M.tix? Get help pending when official support gets back to you!

m.tix - XXI
Info:
company: Nusantara Sejahtera Raya, PT
: http://www.21cineplex.com
: www.21cineplex.com
Chat with our AI-based m.tix Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Missing ticket price information

Fix: 1. Refresh the app: Close and reopen the app to refresh the data. Sometimes, the app may not load all information correctly on the first att... ⇲
 
Settings issue

m.tix can only be used during specific hours

Fix: 1. Check app settings: Look for any settings within the app that may restrict usage hours. If such settings exist, adjust them accordingly.... ⇲
 
Compatibility issue

Interface not suitable for iPhone X

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and check if adjusting the display settings helps improve the interface ap... ⇲

m.tix cannot be opened on iPhone 6

Fix: 1. Check compatibility: Ensure that your iPhone 6 is running a compatible version of iOS for the app. If not, consider updating your iOS if... ⇲
 
UI issue

Cannot proceed after selecting seat

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Clear app cache: Go to Settings > General... ⇲

Icons are pixelated

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may include improved graphics and icon resolution.... ⇲

Booking flow is confusing

Fix: 1. Review the app tutorial: If the app offers a tutorial or help section, take the time to go through it to understand the booking process b... ⇲
 
Network issue

m.tix shows no connection error

Fix: 1. Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. You can do this by opening a... ⇲
 
Support issue

Email support is unhelpful

Fix: 1. Check FAQs: Look for a Frequently Asked Questions (FAQ) section within the app or on the website. This may provide answers to common issu... ⇲
 
Payments issue

Activation PIN not received after payment

Fix: 1. Check your spam/junk folder: Sometimes, emails can end up in the spam folder. Check there for the activation PIN email. 2. Wait a few min... ⇲
 
Updates issue

No updates for iOS 7

Fix: 1. Check for alternative apps: If m.tix - XXI is not compatible with iOS 7, consider looking for other ticketing apps that support older iOS... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.0%

Bad experience
10.0%

Neutral
0.0%

~ from our NLP analysis of 10 combined software ratings.

 Switch to these Alternatives:
TIX ID
LOKET X
RCTI+ Superapp
Vision+
Vidio: Sports, Movies, Series
MOLA
KlikFilm
KaryaKarsa
CATCHPLAY+
TipTip

 Private Data m.tix collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location