fix problems on MRCOOL SmartHVAC [iphone]

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—— Run into issues on MRCOOL SmartHVAC? Get help pending when official support gets back to you!

MRCOOL SmartHVAC
Info:
company: Cielo WiGle Inc.
: http://www.esmarthvac.com/
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Bugs issue

Schedules frequently stop working

Fix: Check the schedule settings in the app to ensure they are correctly configured. Go to the scheduling section and verify that the times and d... ⇲

MRCOOL SmartHVAC does not update temperature unless a setting is changed

Fix: Try refreshing the app manually. Pull down on the screen to refresh the data and see if the temperature updates accordingly. OR Check the... ⇲

Inaccurate humidity data

Fix: Calibrate the humidity sensor if the app allows for it. Refer to the user manual for calibration instructions. OR Use an external hygrome... ⇲
 
Network issue

No bidirectional communication with the unit

Fix: Ensure that your Wi-Fi connection is stable and that the HVAC unit is connected to the same network as your iPhone. A weak connection can hi... ⇲

MRCOOL SmartHVAC disconnects from the unit

Fix: Ensure that your Wi-Fi signal is strong where the HVAC unit is located. If the signal is weak, consider moving your router closer or using a... ⇲

MRCOOL SmartHVAC fails to reconnect after disconnection

Fix: Manually reconnect the app to the HVAC unit by going to the settings in the app and selecting the unit again. OR Restart your iPhone to r... ⇲
 
Account issue

Cannot have multiple users controlling the unit

Fix: Create a shared account if the app allows for multiple logins. Check the app settings for any options related to user management or sharing.... ⇲
 
Features issue

MRCOOL SmartHVAC lacks important features available on the remote

Fix: Check for app updates regularly. Developers may add features over time, so keeping the app updated can provide new functionalities. OR Us... ⇲

Limited operational data available

Fix: Check for any updates to the app that may provide additional operational data features. OR Refer to the user manual for the HVAC unit to... ⇲
 
Notifications issue

Notifications do not specify unit actions

Fix: Check the notification settings in the app. Go to Settings > Notifications and ensure that the MRCOOL app is allowed to send notifications a... ⇲
 
Settings issue

No background app refresh

Fix: Enable background app refresh for the MRCOOL app. Go to Settings > General > Background App Refresh and ensure it is turned on for the app.... ⇲

Cannot set temperature-based triggers

Fix: Check the app settings for any automation features that may allow for temperature-based triggers. Look for sections related to automation or... ⇲
 
Updates issue

Turbo mode option removed

Fix: Check for any updates to the app that may reintroduce this feature. Developers may add or modify features in updates. OR Use the remote c... ⇲

History data is lost with updates

Fix: Before updating the app, take screenshots of your history data if possible, so you have a record of it. OR Check if the app has a backup... ⇲
 
Compatibility issue

No HomeKit integration

Fix: Check for any updates to the app that may add HomeKit support. Developers may introduce new integrations in future updates. OR Consider u... ⇲
 
Glitches issue

MRCOOL SmartHVAC is glitchy and unreliable

Fix: Clear the app cache if the option is available in the app settings. This can help improve performance. OR Reinstall the app to eliminate... ⇲
 
Customization issue

No option to turn off unit display

Fix: Check the app settings for any display options that may allow you to turn off the unit display remotely. OR Refer to the user manual for... ⇲

No custom comfy profiles available

Fix: Check the app settings for any options related to comfort profiles or user preferences that may allow for customization. OR Use the sched... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
4.1%

Neutral
2.9%

~ from our NLP analysis of 8,252 combined software ratings.

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 Private Data MRCOOL SmartHVAC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info