fix problems on RockMyRun [iphone]

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—— Run into issues on RockMyRun? Get help pending when official support gets back to you!

RockMyRun - Workout Music
Info:
company: Rock My World, Inc.
: http://www.rockmyrun.com
: www.rockmyrun.com
Chat with our AI-based RockMyRun Support
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Syncing issue

Playlists do not match selected songs

Fix: 1. Recreate the playlist: Delete the existing playlist and create a new one, ensuring you select the correct songs this time. 2. Sync your l... ⇲

Wrong playlists being played

Fix: 1. Check your account: Ensure you are logged into the correct account that has your desired playlists. 2. Recreate playlists: If the wrong p... ⇲
 
Gameplay issue

Limited skips for songs

Fix: 1. Check subscription level: Ensure you are aware of the limitations of your current subscription. If you want more skips, consider upgradin... ⇲
 
UI issue

No song titles displayed in playlists

Fix: 1. Check app settings: Go to the app settings and look for an option related to displaying song titles. Ensure it is enabled. 2. Update the... ⇲
 
Updates issue

Offline mode removed

Fix: 1. Check for updates: Ensure you have the latest version of the app, as offline mode may be reintroduced in future updates. 2. Use a differe... ⇲
 
Downloads issue

Inability to download playlists

Fix: 1. Check subscription level: Ensure your subscription allows for playlist downloads. If not, consider upgrading. 2. Use a different device:... ⇲
 
Ads issue

Visual ads interrupt usage

Fix: 1. Upgrade to premium: If ads are disruptive, consider upgrading to a premium version of the app that may offer an ad-free experience. 2. Mu... ⇲
 
Bugs issue

RockMyRun frequently restarts playlists

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may fix playlist issues. 2. Clear app cache: Go to Settings... ⇲

Frequent bugs and glitches after updates

Fix: 1. Restart the app: Close and reopen the app to refresh its performance after an update. 2. Clear app cache: Go to Settings > General > iPho... ⇲
 
Slow issue

Slow response time

Fix: 1. Restart the app: Close and reopen the app to refresh its performance. 2. Free up storage: Go to Settings > General > iPhone Storage and d... ⇲
 
Permissions issue

Limited access to certain stations

Fix: 1. Check subscription level: Ensure your subscription allows access to all stations. If not, consider upgrading. 2. Explore alternative stat... ⇲
 
Customization issue

Inconsistent BPM adjustment

Fix: 1. Manually adjust BPM: If the app allows, manually adjust the BPM settings for your playlists to ensure consistency. 2. Restart the app: Cl... ⇲
 
Compatibility issue

Issues with app compatibility on newer devices

Fix: 1. Update the app: Check the App Store for updates that may improve compatibility with your device. 2. Restart your device: Sometimes, a sim... ⇲
 
Search issue

No option to filter by song title

Fix: 1. Use search function: Use the search bar within the app to find specific songs instead of filtering. 2. Create playlists: Organize your so... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.6%

Bad experience
4.4%

Neutral
3.0%

~ from our NLP analysis of 8,360 combined software ratings.

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 Private Data RockMyRun collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. RunRocker Premium Get Fit: $7.99 The user can access the premium mixes (over 45 minutes in length) for 1 month.
  2. Rockstar Monthly Subscription: $7.99 A 1 month subscription to RockMyRun Premium
  3. Rockstar Monthly Subscription: $7.99 A monthly recurring subscription for the Rockstar membership.
  4. RunRocker Premium Compete: $79.99 The user can access the premium mixes (over 45 minutes in length) for 12 months.
  5. Rockstar Monthly Subscription: $7.99 A 1 month subscription to RockMyRun Premium
  6. Rockstar Yearly Subscription: $79.99 A 1 year subscription to RockMyRun Premium
  7. Rockstar Yearly Subscription: $79.99 A 1 year subscription to RockMyRun Premium
  8. Rockstar Monthly Subscription: $7.99 A 1 month subscription to RockMyRun Premium
  9. Rockstar 1 Year Membership: $79.99 12 months renewable subscription for the Rockstar membership
  10. Rockstar Subscription: $7.99 a Rockstar Subscription for RockMyRun