fix problems on MyZen [iphone]

—— Run into issues on MyZen ? Get help pending when official support gets back to you!

MyZen by Zenoti

Info:

company: Soham Online Solutions Pvt. Ltd.

: https://www.zenoti.com/company/support

: www.zenoti.com

Chat with our AI-based MyZen Support

🛠️ Common MyZen Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyZen crashes frequently

Fix: 1. Update the App: Ensure that you have the latest version of MyZen by Zenoti installed. Go to the App Store, search for MyZen, and tap 'Upd... ⇲

unable to access tips

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲

Loading issue

long wait for card mailing

Fix: 1. Check Mailing Address: Ensure that your mailing address is correctly entered in your account settings. Go to your profile in the app and... ⇲

MyZen often doesn't load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear App Cac... ⇲

MyZen spins and won't load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear App Cac... ⇲

Account issue

account verification issues

Fix: 1. Double-Check Information: Ensure that all the information you provided during the verification process is accurate. 2. Resend Verificati... ⇲

UI issue

inability to view past hours

Fix: 1. Update the App: Ensure you have the latest version of MyZen by Zenoti. Go to the App Store and check for updates. 2. Check Permissions:... ⇲

appointments not showing up

Fix: 1. Sync Calendar: Ensure that your appointments are synced with your calendar. Go to Settings > Calendar > Accounts and check if your accoun... ⇲

horrific website experience

Fix: 1. Use a Different Browser: If you're experiencing issues on a specific browser, try accessing the website using a different one (e.g., Chro... ⇲

complicated app interface

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app that can help you navigate the interface. 2. Customize Settings: Chec... ⇲

Screen issue

screen goes black

Fix: 1. Restart the App: Close the app completely and reopen it. 2. Update the App: Ensure you have the latest version of MyZen by Zenoti. Go to... ⇲

Installation issue

constant need to reinstall

Fix: 1. Check Storage Space: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps o... ⇲

PIN code login is inconvenient

Fix: 1. Enable Face ID/Touch ID: If your device supports it, enable Face ID or Touch ID for quicker access. Go to Settings > MyZen > Enable Face... ⇲

location login issues

Fix: 1. Check Location Services: Go to Settings > Privacy > Location Services and ensure that MyZen has permission to access your location. 2. R... ⇲

login issues inside salon

Fix: 1. Check Wi-Fi Connection: Ensure that the salon's Wi-Fi is stable and that you are connected. 2. Restart the App: Close the app completely... ⇲

Messages issue

messages from clients inaccessible

Fix: 1. Check App Permissions: Go to Settings > Privacy > Notifications and ensure MyZen has permission to send notifications. 2. Refresh the Ap... ⇲

Network issue

Wi-Fi dependency for functionality

Fix: 1. Use Cellular Data: If possible, switch to cellular data for app functionality. Go to Settings > Cellular and enable cellular data for MyZ... ⇲

Support issue