fix problems on Freja [iphone]

—— Run into issues on Freja? Get help pending when official support gets back to you!

Freja

Info:

company: Freja eID Group AB

: https://frejaeid.com/kontakt/

: www.frejaeid.com

Chat with our AI-based Freja Support

🛠️ Common Freja Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NFC implementation is poor

Fix: Ensure that NFC is enabled on your iPhone by going to Settings > NFC and toggling it on. If the app still struggles with NFC, try restarting... ⇲

Freja crashes frequently

Fix: First, ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. If an update is available,... ⇲

Account issue

Identity number validation issues

Fix: Double-check that you are entering your identity number correctly, as even a small typo can cause validation issues. Ensure that you are usi... ⇲

eID with resistance permit not accepted

Fix: Verify that your eID is up to date and that it meets the requirements specified by the Freja app. Sometimes, certain documents may not be su... ⇲

Bugs issue

Freja is buggy

Fix: To address bugs, first ensure that you have the latest version of the Freja app installed. Go to the App Store, search for Freja, and check... ⇲

Support issue

Support responses are unhelpful

Fix: If you find support responses unhelpful, try to provide detailed information about your issue when reaching out. Include screenshots, error... ⇲

Updates issue

Upgrade option to Freja eID+ is missing

Fix: Check if the upgrade option is available in the app by navigating to the settings or account section. Sometimes, the option may be hidden or... ⇲

Settings issue

QR code for in-person verification not available

Fix: Ensure that you have the latest version of the Freja app installed, as QR code functionality may have been added in a recent update. Check t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.3%

Bad experience

12.3%

Neutral

1.4%

~ from our NLP analysis of 73 combined software ratings.

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Private Data Freja collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics