fix problems on FidSafe [iphone]

—— Run into issues on FidSafe? Get help pending when official support gets back to you!

FidSafe

Info:

company: XTRAC LLC

: https://www.fidsafe.com/info/support/

: www.fidsafe.com

Chat with our AI-based FidSafe Support

🛠️ Common FidSafe Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot upload files from iOS files app

Fix: To upload files from the iOS Files app, first ensure that the FidSafe app has the necessary permissions to access your files. Go to Settings... ⇲

No access to Dropbox or Google Drive

Fix: As a workaround, you can manually download the files from Dropbox or Google Drive to your device and then upload them to FidSafe. Open the D... ⇲

Security issue

No 2-factor authentication options

Fix: While FidSafe does not currently support 2-factor authentication, you can enhance your account security by using a strong, unique password.... ⇲

Security question not displayed

Fix: If the security question is not displayed, check your app settings to ensure that security questions are enabled. Go to the settings menu in... ⇲

Cannot handle password protected documents

Fix: Currently, FidSafe may not support password-protected documents. As a workaround, consider removing the password protection from the documen... ⇲

No Touch ID or PIN for security

Fix: While FidSafe may not support Touch ID or PIN, you can enhance security by using a strong password and enabling any available security featu... ⇲

Updates issue

FidSafe not updated in over 2 years

Fix: While you cannot force an update, you can check for any available updates in the App Store. Open the App Store, tap on your profile icon, an... ⇲

Compatibility issue

Limited functionality compared to desktop version

Fix: To maximize the functionality of the FidSafe app, familiarize yourself with all the features it does offer. Check the app's help section or... ⇲

Incompatibility with recent iOS updates

Fix: If the app is not functioning properly after an iOS update, try uninstalling and reinstalling the app. This can help resolve compatibility i... ⇲

Downloads issue

Cannot print or download documents from app

Fix: As a workaround, you can access your FidSafe account through a web browser on your computer. Log in to your account and you should be able t... ⇲

Login issues with existing Fidelity customers

Fix: If you are having trouble logging in, double-check that you are using the correct username and password. Ensure that Caps Lock is not on and... ⇲

Bugs issue

Files labeled as empty on mobile

Fix: If files are showing as empty, try refreshing the app. Close the app completely and reopen it to see if the files display correctly. You can... ⇲

Inconsistent file display

Fix: If files are displaying inconsistently, try refreshing the app by closing it completely and reopening it. This can help sync the files corre... ⇲

PDF viewing issues with black pages

Fix: If PDFs are displaying as black pages, try opening the PDF in another app, such as Apple Books or a third-party PDF viewer, to see if the is... ⇲

UI issue

FidSafe does not fit iPad screen

Fix: To improve the display on your iPad, try adjusting the display settings. Go to Settings > Display & Brightness and check if changing the dis... ⇲

Search issue

No search feature in app

Fix: To find files without a search feature, you can manually browse through your folders and files. Organizing your files into clearly labeled f... ⇲

Settings issue

FidSafe opens in edit mode by default

Fix: To change the default behavior of the app, check the settings within FidSafe to see if there is an option to set the default view. If availa... ⇲

Performance issue

Overall poor performance and reliability

Fix: To improve performance, ensure that your app is updated to the latest version available. Check the App Store for updates and install them if... ⇲