fix problems on LITEdge [iphone]

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—— Run into issues on LITEdge? Get help pending when official support gets back to you!

LITEdge
Info:
company: Torchstar Corp.
: https://www.torchstar.us/contacts
: www.torchstar.us
Chat with our AI-based LITEdge Support
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Network issue

Connection succeeds only 50% of the time

Fix: 1. Ensure your Wi-Fi network is stable and has a strong signal where the bulbs are located. 2. Restart your router and try reconnecting the... ⇲

Devices do not remain connected to the network

Fix: 1. Check your Wi-Fi settings and ensure that the bulbs are within range of the router. 2. Restart your router and the bulbs to refresh the c... ⇲
 
Bugs issue

Bulbs time out of pairing mode

Fix: 1. When you initiate pairing, make sure to start the process within the time frame specified in the bulb's manual. 2. If the bulb times out,... ⇲
 
Freezing issue

LITEdge hangs when changing colors

Fix: 1. Close the app completely and restart it. 2. Ensure your iPhone has enough memory available by closing other apps running in the backgroun... ⇲
 
Loading issue

Blank page with spinning wheel

Fix: 1. Check your internet connection; a weak connection can cause loading issues. 2. Clear the app cache by uninstalling and reinstalling the a... ⇲

LITEdge continuously loads

Fix: 1. Clear the app cache by uninstalling and reinstalling the app. 2. Restart your iPhone to refresh the system and try opening the app again.... ⇲
 
Updates issue

LITEdge not updated in 2 years

Fix: 1. Check the App Store for any available updates and install them. 2. If no updates are available, consider using the app as is while lookin... ⇲
 
Settings issue

Cannot access light settings

Fix: 1. Ensure you are logged into the app with the correct account. 2. Restart the app and try accessing the settings again. OR 1. If setting... ⇲

Timer functionality is lacking

Fix: 1. Use a third-party app that offers more robust timer features for smart bulbs until LITEdge improves its functionality. 2. Manually set ti... ⇲

Random setting instructions are minimal

Fix: 1. Look for online tutorials or videos that demonstrate how to use the app and its features. 2. Create a personal guide based on your experi... ⇲
 
Compatibility issue

Does not work with Siri

Fix: 1. Ensure that Siri is enabled on your iPhone and that the LITEdge app has permission to use Siri. 2. Try re-linking the app to Siri through... ⇲

Device integration issues with Apple Home

Fix: 1. Ensure that the LITEdge app is properly linked to Apple Home. Go to the Home app and check if the bulbs are listed. 2. If not, try removi... ⇲

Color option doesn't work on Apple devices

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Restart the app and try changing colors again. OR 1. If the color opt... ⇲

Unreliable performance with Alexa integration

Fix: 1. Ensure that the LITEdge app is properly linked to your Alexa account. 2. Restart both the Alexa device and the LITEdge app to refresh the... ⇲
 
Customization issue

No option to set specific time for on/off

Fix: 1. Use a third-party app that supports scheduling for smart bulbs until this feature is added to LITEdge. 2. Check if the app has a timer fe... ⇲

No widget support for iPhone

Fix: 1. Use the app directly for quick access to controls until widget support is added. 2. Check for any third-party widget apps that may offer... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Check the app for any FAQs or troubleshooting guides that may help resolve your issues. 2. Look for community forums or user groups for a... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
3.7%

Neutral
3.5%

~ from our NLP analysis of 1,109 combined software ratings.

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 Private Data LITEdge collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics