fix problems on Cryptomator [iphone]

—— Run into issues on Cryptomator? Get help pending when official support gets back to you!

Cryptomator

Info:

company: Skymatic GmbH

: https://cryptomator.org/contact/

: cryptomator.org

Chat with our AI-based Cryptomator Support

🛠️ Common Cryptomator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Error messages when changing vault password

Fix: 1. Ensure that you are entering the new password correctly and that it meets any specified requirements (e.g., length, character types). 2.... ⇲

Inability to create folders without errors

Fix: 1. Ensure that you have sufficient permissions to create folders in the selected vault. 2. Try restarting the app and then attempt to create... ⇲

Freezing issue

Cryptomator freezes when uploading large folders

Fix: 1. Try uploading smaller batches of files instead of the entire folder at once. 2. Ensure that your device has enough storage space availabl... ⇲

Settings issue

No immediate re-lock option for vaults

Fix: 1. Manually lock the vault by navigating to the vault screen and selecting the lock option. 2. Set a timer for automatic locking in the app... ⇲

Uploads issue

Lack of progress bar for uploads

Fix: 1. Monitor the upload status by checking the vault contents after initiating an upload. 2. If you need to keep track of uploads, consider us... ⇲

Files stuck in 'waiting' status during transfer

Fix: 1. Restart the app to refresh the upload process. 2. Check your internet connection to ensure it is stable and try again. 3. If the issue pe... ⇲

UI issue

Inability to browse files within the app

Fix: 1. Ensure that you have granted the app the necessary permissions to access files on your device. 2. Restart the app and check if the issue... ⇲

Bugs issue

Corrupted files during transfer

Fix: 1. Ensure that your internet connection is stable during file transfers. 2. Try transferring files in smaller batches to reduce the risk of... ⇲

Full of bugs and unreliable performance

Fix: 1. Regularly check for updates in the App Store and install them to ensure you have the latest bug fixes. 2. Clear the app cache and restart... ⇲

Privacy issue

Cached vault files remain visible in Files app

Fix: 1. Clear the app cache by going to the app settings and looking for an option to clear cache or data. 2. Restart your device to refresh the... ⇲

Security issue

Security breaches after Files app integration

Fix: 1. Review the app permissions and ensure that Cryptomator has the necessary security settings enabled. 2. Regularly update the app to the la... ⇲

Errors when unlocking vaults

Fix: 1. Double-check that you are entering the correct password. 2. Restart the app and try unlocking the vault again. 3. If you have forgotten t... ⇲

Loading issue

Content not available after using the app

Fix: 1. Restart the app and check if the content reappears. 2. Ensure that you are logged into the correct vault and that it is unlocked. OR 1... ⇲

Compatibility issue

Inability to view files on devices

Fix: 1. Ensure that the app has the necessary permissions to access files on your device. 2. Restart the app and check if the files become visibl... ⇲