fix problems on Taobao [iphone]

—— Run into issues on Taobao? Get help pending when official support gets back to you!

Taobao

Info:

company: 浙江淘宝网络有限公司

: http://www.taobao.com/m

: www.taobao.com

Chat with our AI-based Taobao Support

🛠️ Common App Problems on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Requires following shops to save favorites

Fix: To save favorites without following shops, try using the 'Add to Favorites' option directly from the... »»

Image search feature broken

Fix: If the image search feature is not working, ensure that your app is updated to the latest version. G... »»

Registration issue

Issues with phone number verification

Fix: If you're having trouble with phone number verification, double-check that you are entering the corr...

Difficult account creation process

Fix: To simplify the account creation process, ensure you have all necessary information ready, including...

Security issue

Strict security measures lead to account bans

Fix: To avoid account bans, ensure that you are following all of Taobao's guidelines and terms of service...

App blocks access to products without verification

Fix: If the app blocks access to products, ensure that you have completed all necessary verifications. Ch...

Difficulties with identity verification

Fix: To simplify identity verification, ensure you have all required documents ready and follow the promp...

Fake products present

Fix: To avoid fake products, check seller ratings and reviews before making a purchase. Look for products...

Account issue

Permanent account bans without clear reasons

Fix: If your account has been banned, review your recent activity to identify any potential violations of...

Strict account setup and payment methods

Fix: To navigate strict account setup and payment methods, ensure you have a valid payment method that is...

UI issue

Inability to add items to cart or favorites

Fix: If you cannot add items to your cart or favorites, first check your internet connection. A weak conn...

Audio issue

Background music stops when app is opened

Fix: To resolve the issue of background music stopping, check your app settings to see if there is an opt...

Support issue

Poor customer service

Fix: If you are experiencing poor customer service, try using the in-app chat feature for quicker respons...

Customization issue

Language barrier for non-Chinese speakers

Fix: To overcome the language barrier, use a translation app on your phone to translate text from the app...

Lack of translation features

Fix: If the app lacks translation features, use a translation app to translate product descriptions and r...

No option to change app language

Fix: If there is no option to change the app language, consider using a translation app to help navigate...

Payments issue

No refund to bank account for shipping fees

Fix: If you are not receiving refunds for shipping fees, check the refund policy on Taobao to ensure you...

High shipping costs

Fix: To reduce shipping costs, look for sellers that offer free shipping or lower shipping rates. You can...

Long shipping times without refunds

Fix: If you experience long shipping times, keep track of your orders and check the estimated delivery da...

Permissions issue

Intrusive microphone access requests

Fix: To manage microphone access requests, go to your iPhone Settings > Privacy > Microphone and check wh...

Search issue

No caching of previous searches

Fix: If the app does not cache previous searches, try using the search history feature if available. This...

Compatibility issue

Limited international shipping options

Fix: To find more international shipping options, check if there are specific sellers that offer internat...

Performance issue

Inconsistent app performance

Fix: If the app performance is inconsistent, try closing other apps running in the background to free up...

Privacy issue

Sexual harassment issues within the company

Fix: If you encounter any inappropriate behavior, document the incident and report it through the app's s...

Have a specific unlisted Problem? resolve your issue below:

what users are saying

Good experience

63.2%

Bad experience

31.9%

Neutral

4.9%

~ from our NLP analysis of 7,007 combined software ratings.

Switch to these Alternatives:

唯品会

MITAKO虾淘

京东-又好又便宜

识货-运动潮流的好物和好价

闲鱼 - 闲不住？上闲鱼！

AliPrice Shopping Browser

天猫-好品牌，好价格，上天猫

YETIMALL

视客眼镜网

1688- B2B Market

Private Data Taobao collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Contacts
- Search History
- Browsing History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics

Cost of Subscriptions

淘宝直播28元充值包: $3.99 可兑换直播间礼物
淘宝直播388元充值包: $59.99 可兑换直播间礼物
淘宝直播188元充值包: $29.99 可兑换直播间礼物
淘宝直播88元充值包: $12.99 可兑换直播间礼物
淘宝直播1元充值包: $0.99 可兑换直播间礼物
淘宝直播6元充值包: $0.99 可兑换直播间礼物
淘宝直播1000元充值包: $149.99 可兑换直播间礼物
淘宝直播1388元充值包: $199.99 可兑换直播间礼物
淘宝直播7499元充值包: $999.99 可兑换直播间礼物
淘宝直播3048元充值包: $399.99 可兑换直播间礼物