fix problems on Wellness Coach [iphone]

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Wellness Coach - MyHealth
Info:
company: TERRAILLON
: http://www.terraillon.com
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Bugs issue

Fluctuating body fat readings

Fix: 1. Ensure you are using the scale on a flat, hard surface for accurate readings. 2. Weigh yourself at the same time each day, preferably in... ⇲

Cannot delete unclaimed weight readings

Fix: 1. Navigate to the weight tracking section of the app. 2. Look for an option to edit or manage your weight entries. 3. If you find the uncla... ⇲
 
Customization issue

Cannot change user picture

Fix: 1. Go to the profile settings within the app. 2. Look for an option to edit your profile or change your picture. 3. If the option is not ava... ⇲
 
Syncing issue

Scale does not sync after app update

Fix: 1. Ensure that both the app and the scale are updated to the latest versions. 2. Restart both your iPhone and the scale to refresh the conne... ⇲
 
Updates issue

Instructions unclear for updating data

Fix: 1. Look for a help or FAQ section within the app that may provide clearer instructions. 2. Try searching online for user guides or video tut... ⇲

Update language is in French

Fix: 1. Go to your iPhone's Settings > General > Language & Region and ensure your preferred language is set to English or your desired language.... ⇲
 
Crashes issue

Wellness Coach crashes when pairing with scale

Fix: 1. Ensure that both the app and the scale are updated to the latest versions. 2. Restart your iPhone and the scale before attempting to pair... ⇲

Wellness Coach crashes when viewing progress chart

Fix: 1. Force close the app and reopen it to see if the issue persists. 2. If it continues, try uninstalling and reinstalling the app. OR 1. C... ⇲

Crashes when importing data from scale

Fix: 1. Ensure that both the app and the scale are updated to the latest versions. 2. Restart your iPhone and the scale before attempting to impo... ⇲

Wellness Coach crashes shortly after startup

Fix: 1. Force close the app and reopen it. 2. If it continues to crash, try uninstalling and reinstalling the app. OR 1. Check for updates for... ⇲

Crashes during synchronization with scale

Fix: 1. Ensure that both the app and the scale are updated to the latest versions. 2. Restart your iPhone and the scale before attempting to sync... ⇲
 
Account issue

New app does not recognize previous account

Fix: 1. Ensure you are using the same login credentials as before. 2. If you have forgotten your password, use the password recovery option to re... ⇲
 
Compatibility issue

Incompatible with version 9

Fix: 1. Check if your iPhone can be updated to a newer iOS version. Go to Settings > General > Software Update. 2. If an update is available, ins... ⇲
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 what users are saying
Good experience
78.8%

Bad experience
19.2%

Neutral
1.9%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data Wellness Coach collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics