fix problems on IQmobile Banking [iphone]

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—— Run into issues on IQmobile Banking? Get help pending when official support gets back to you!

iQmobile Banking
Info:
company: iQ Credit Union
: http://iqcu.com
: www.iqcu.com
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UI issue

New version only supports portrait mode

Fix: 1. Use the app in portrait mode: For now, adjust your usage to portrait mode until a future update may restore landscape support. 2. Provide... ⇲

Transfer amounts not visible without logging out

Fix: 1. Log out and log back in: This is a temporary workaround to view transfer amounts. 2. Check transaction history: You can view your transac... ⇲
 
Syncing issue

Transfer confirmation not immediate

Fix: 1. Wait for confirmation: Sometimes, there may be a delay in processing. Wait a few minutes and check your transaction history. 2. Check int... ⇲
 
Login issue

Login process inconsistent

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. 2. Clear app cache: Offload the app as... ⇲

Facial recognition fails to log in

Fix: 1. Re-register facial recognition: Go to Settings > Face ID & Passcode, and reset Face ID. Then, re-register your face. 2. Ensure good light... ⇲

Frequent login issues after updates

Fix: 1. Clear app cache: Offload the app to clear any corrupted data that may affect login. 2. Restart your iPhone: Sometimes a simple restart ca... ⇲
 
Camera issue

Mobile deposit camera quality poor

Fix: 1. Clean the camera lens: Ensure that your iPhone camera lens is clean and free from smudges. 2. Use good lighting: Make sure you are in a w... ⇲
 
Bugs issue

Bill Pay feature not functioning

Fix: 1. Restart the app: Close and reopen the app to refresh its functionality. 2. Check for updates: Ensure you have the latest version of the a... ⇲
 
Updates issue

Error messages when updating contact information

Fix: 1. Double-check information: Ensure that all entered information is correct and formatted properly. 2. Restart the app: Close and reopen the... ⇲
 
Security issue

Cumbersome two-factor authentication

Fix: 1. Use a trusted device: If possible, use a device that you have previously marked as trusted to simplify the process. 2. Save authenticatio... ⇲

iQmobile Banking feels less secure

Fix: 1. Enable additional security features: If available, enable features like two-factor authentication for added security. 2. Regularly update... ⇲
 
Screen issue

Blank screen on authentication page

Fix: 1. Restart the app: Close and reopen the app to refresh its functionality. 2. Check internet connection: Ensure you have a stable internet c... ⇲
 
Notifications issue

Notifications for deposits not available

Fix: 1. Check notification settings: Go to Settings > Notifications > iQmobile Banking and ensure that 'Allow Notifications' is enabled. 2. Enabl... ⇲
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 what users are saying
Good experience
97.4%

Bad experience
1.5%

Neutral
1.1%

~ from our NLP analysis of 4,361 combined software ratings.

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 Private Data iQmobile Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics