fix problems on Paper [iphone]

—— Run into issues on Paper ? Get help pending when official support gets back to you!

Paper by WeTransfer

Info:

company: WeTransfer BV

: https://wetransfer.zendesk.com/hc/en-us/sections/360000240986-Paper

: paper.bywetransfer.com

Chat with our AI-based Paper Support

🛠️ Common Paper Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Paper shuts down frequently

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs and improve stability. Keeping th... ⇲

6% of users had this problem

High subscription cost for basic features

Fix: Evaluate your usage of the app and determine if you can manage with the free version or a lower-tier subscription. Sometimes, users may find... ⇲

1% of users had this problem

Bugs issue

Paper randomly undoes or deletes written content

Fix: Check the app settings to see if there is an 'Undo' feature that can be disabled or adjusted. Sometimes, the app may have a sensitivity sett... ⇲

UI issue

Navigation of journals is cumbersome

Fix: Familiarize yourself with the app's navigation features. Look for any tutorial or help section within the app that can guide you on how to e... ⇲

Pixelated pen sizes

Fix: Check the app settings for any options related to pen size or quality. Sometimes, adjusting the resolution settings can improve the quality... ⇲

New UI changes complicate user experience

Fix: Take some time to explore the new UI and familiarize yourself with the changes. Look for any tutorials or help sections within the app that... ⇲

Payments issue

Subscription model for basic features

Fix: Evaluate the features you use most frequently and see if there are alternative apps that offer similar functionalities for free or at a lowe... ⇲

Account issue

Loss of access to previously purchased tools

Fix: Check your account settings within the app to see if there is a way to restore previously purchased tools. Sometimes, logging out and back i... ⇲

Syncing issue

Cloud sync feature fails to upload journals

Fix: Ensure that you have a stable internet connection when trying to sync your journals. If the connection is weak, the sync may fail. Try switc... ⇲

Customization issue

Limited options for typing on journal pages

Fix: Explore the app's settings to see if there are any additional keyboard options or settings that can be adjusted to enhance typing functional... ⇲

Inability to lock drawings in place

Fix: Look for a 'Lock' feature in the app settings or drawing tools. Some apps allow you to lock layers or objects to prevent accidental movement... ⇲

Lack of oil paint feature

Fix: Explore the app's available brushes and tools to see if there are any similar features that can mimic oil painting effects. Sometimes, apps... ⇲

No option to input multiple pictures on a page

Fix: Check if the app has an option to insert images from the photo library. If it only allows one image at a time, consider creating a collage u... ⇲

Search issue

Difficulty in finding and selecting notebooks

Fix: Use the search function within the app to quickly locate specific notebooks. If the app allows, create a favorites list for your most-used n... ⇲

Compatibility issue

Inconsistent performance with Apple Pencil

Fix: Ensure that your Apple Pencil is charged and properly connected to your iPhone. Sometimes, connectivity issues can cause performance inconsi... ⇲

Backup issue

Inability to recover lost journals

Fix: Regularly back up your journals by exporting them to a different format or cloud service. This way, you can always have a copy in case of lo... ⇲