fix problems on Resident Experience [iphone]

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—— Run into issues on Resident Experience? Get help pending when official support gets back to you!

Resident Experience
Info:
company: Greystar Real Estate Partners LLC
: https://www.vts.com/contact-us
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Payments issue

No itemized charges display

Fix: Check if there is an option in the app settings to enable itemized billing. Sometimes, this feature is hidden under billing preferences. If... ⇲

Links to external sites for payments

Fix: To streamline your payment process, bookmark the external payment site in your browser for easier access. This way, you can quickly navigate... ⇲

Inability to link payment methods easily

Fix: Go to the payment settings in the app and look for an option to add or link payment methods. Make sure you are following the correct steps a... ⇲

High service fees for non-Bilt card payments

Fix: To avoid high service fees, consider using the Bilt card if you have access to it. If not, review the payment options available and choose t... ⇲

Lack of historical transaction data

Fix: Check if there is an option in the app settings to enable transaction history. If not, try logging into your account via a web browser, as t... ⇲
 
Crashes issue

Frequent crashes and errors

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check if an update is available. If it i... ⇲
 
Login issue

Requires multiple sign-ins

Fix: Check if the app has a 'Remember Me' or 'Stay Signed In' option when you log in. Enabling this feature can help reduce the need for multiple... ⇲
 
Ads issue

Aggressive marketing for credit card

Fix: If you find the marketing intrusive, check the app settings for any options to limit promotional notifications. You may be able to opt-out o... ⇲
 
Support issue

Poor customer support

Fix: If you need assistance, check the app for a help or FAQ section. Many common issues are addressed there, which can save you time. Additional... ⇲
 
Bugs issue

Resident Experience lacks core functionality

Fix: Identify the specific functionalities you feel are missing and check the app's help section or user guide to see if they are available but n... ⇲
 
Privacy issue

Privacy concerns with data sharing

Fix: Review the app's privacy settings to see what data you can control. Look for options to limit data sharing or to opt-out of certain data col... ⇲
 
Updates issue

No updates on community events or amenities

Fix: Check if there is a community section within the app that you may have overlooked. Sometimes, event updates are posted in specific areas of... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that the app is updated to the latest version on all devices. Performance issues can often be resolved with updates. Additionally, ch... ⇲
 
UI issue

Unprofessional design and usability issues

Fix: If you find the design unappealing, check if there are any themes or customization options available in the app settings that can improve yo... ⇲
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 what users are saying
Bad experience
86.8%

Good experience
13.2%

Neutral
0.0%

~ from our NLP analysis of 408 combined software ratings.

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 Private Data Resident Experience collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contacts
    • Usage Data
    • Diagnostics