fix problems on SmartLife-SmartHome [iphone]

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—— Run into issues on SmartLife-SmartHome? Get help pending when official support gets back to you!

SmartLife-SmartHome
Info:
company: Guangdong Wankezi Intelligent Control Technology Co.,Ltd.
: http://hao.tcl.com
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Settings issue

Timer function not working

Fix: 1. Open the SmartLife app and navigate to the device for which you want to set a timer. 2. Ensure that you have set the timer correctly, spe... ⇲

Cannot lower temperature in ECO mode

Fix: 1. Check the device settings in the SmartLife app to ensure that ECO mode is configured correctly. 2. Try switching the device to a differen... ⇲
 
Crashes issue

SmartLife-SmartHome crashes

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Delete the SmartLife app and... ⇲

SmartLife-SmartHome does not work

Fix: 1. Ensure that your iPhone is connected to the internet. 2. Restart the SmartLife app and your iPhone to clear any temporary issues. 3. Chec... ⇲
 
Security issue

Clipboard access raises security concerns

Fix: 1. Review the app permissions in your iPhone settings. Go to Settings > Privacy > Clipboard and check if SmartLife has access. 2. If you are... ⇲
 
Updates issue

Widgets stopped working after iOS update

Fix: 1. Remove the SmartLife widget from your home screen and then re-add it. To do this, long-press the widget, select 'Remove Widget', and then... ⇲
 
Network issue

Difficult to connect to AC unit

Fix: 1. Ensure that the AC unit is compatible with the SmartLife app. Refer to the user manual for compatibility information. 2. Make sure the AC... ⇲
 
Compatibility issue

No HomeKit support

Fix: 1. If HomeKit support is essential for your smart home setup, consider using a HomeKit bridge or hub that can integrate with SmartLife devic... ⇲
 
UI issue

Poor translation and instructions

Fix: 1. If you encounter poor translations, try switching the app language to English or another language you are comfortable with in the app set... ⇲
 
Payments issue

Subscription cancellation option removed

Fix: 1. Check the app settings under 'Account' or 'Subscription' to see if the cancellation option is hidden there. 2. If you cannot find the can... ⇲
 
Login issue

Login issues after phone change

Fix: 1. Ensure that you are entering the correct login credentials. If you forgot your password, use the 'Forgot Password' option to reset it. 2.... ⇲
 
Notifications issue

No notifications when turned on

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > SmartLife and ensure that notifications are enabled. 2.... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.9%

Neutral
1.7%

~ from our NLP analysis of 1,851 combined software ratings.

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 Private Data SmartLife-SmartHome collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics